Patient Coordinator

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

JOB PURPOSE:
The Patient Coordinator is responsible for providing the highest level of
customer service and support to the day-to-day clinic operation to ensure a
seamless client experience.

KEY ACCOUNTABILITIES:

Customer Service
* Greet clients and create a warm and welcoming environment
* Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
* Manage all incoming clients and phone calls in a professional manner
* Ensure the highest level of customer service is provided at all times
* Introduce clients to the treating specialist at the time of their appointment
* Ensure the clinic is neat and tidy at all times
* Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties
* Manage all incoming phone calls in a professional manner
* Schedule all client consultations and appointments
* Manage the daily schedule of the clinic and all bookings
* Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
* Ensure all paperwork is prepared, recorded and filled accordingly
* Perform any adhoc duties as required to assist in the daily clinic operation
* Ensure all client information is kept confidential and any sensitive information is protected at all times

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
No formal qualification required, although a Diploma or Bachelor Degree is
desirable.

Minimum Experience:
* ‎5+ years working in a role with a high level of customer service experience essential
* Experience working in a fast paced environment
* Previous administration experience desirable

Job-Specific Skills:
* Knowledge of administration
* Proficiency in scheduling and organizing calendars for multiple people
* Ability to handle multiple tasks and prioritize workload
* Strong ability to build relationships with all stakeholders
* Excellent customer service skills

Behavioural Competencies :
* Excellent communication and interpersonal skills
* Highly organized with attention to detail
* Strong planning and time management skills
* Flexible with working hours
* Team player

About Al-Futtaim Healthcare
We Hear Your Ambition.
For over ‎90 years, the Al-Futtaim Group has been bringing the world 's leading
brands of lifestyle watches, cars, home furnishings and fashion to the UAE.
The Group has now introduced a whole new way of holistic healthcare through
HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than ‎20
clinics in Dubai with over ‎25 specialties offering the right combination of
advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you
can expect world-class quality standards, with access to the best medical
services and facilities within a healing environment. It's a new way of
healthcare that's designed to meet a patient's needs with a complete range of
smart healthcare solutions. As testimony to this, only recently, we've earned
a rare milestone of being the only primary healthcare network in the UAE to
receive the Gold Seal by a reputed international body: Accreditation Canada.
As trusted partners to health, we at HealthHub Clinics adopt evidence-based
learning that enables us to listen to our patients more carefully. It helps us
in treating the cause and not just the symptoms, while applying global best
practices to ensure quality of care for every family member. Most of all, we
adopt a patient-centric approach to healthcare that is reflected in the
promise of our core belief: " We Hear You. "