Patient Representative - UAEN

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

The role of the Patient Representative is to attend patients and their
relatives in the Hospital to satisfy their non-medical needs. Handle enquiries
and provide a high level of support and information to patients/guests in the
Hospital.



  • Greet visitors and patients, determines their needs, checks appointments and directs or escorts to concerned person, office or clinic

  • Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.

  • Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in CS rules

  • Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them

  • Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.

  • Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist.

  • Assist with the conduction and coordination of company's promotional campaigns

  • Educate the patients regarding admission policies and privileges at the time of admission and assist them with the admission procedures and requirements. Procure all the required consent forms and get them signed properly by the patients or their legal guardians/representatives.

  • Keep patient data and records updated and maintain confidentiality of patient information.

  • Answers questions and gives information directly to person, based on knowledge of Clinic/Department rules and regulations (Non-medical information only, otherwise refer to the people concerned or the HOD for medical information).

  • Keep the Branch Manager informed of work related activities and issues

  • Will attend all such departmental meetings and training sessions.

  • Respond to patient's needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.

  • Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.

  • Assist in the investigation of patient needs and devise methods to improve the overall effectiveness between patients and the Clinic.

  • Collect data and information about patient care concerns, needs and issues and make recommendations as appropriate.

  • Act as a coordinator between patient, doctor and administration department

  • Explain services available and need for the proper use of it

  • Manage front desk practice correspondence and administration

  • Work towards achieving the best when it comes to the number of visits at the Centre

  • Take extra care of any VIP patient and keep the Branch Manager updated


  • Be updated about the accepted insurance cards in the Hospital




  • Any Bachelor degree preferred



  • Excellent Customer Service skill

  • Adequate knowledge of computer applications (i.e. word, excel, etc.)

  • Excellent communication skills, both written and verbal

  • Excellent interpersonal skills

  • Highly analytic skills

ملخص الوظيفة

  • المُعلن : NMC Healthcare
  • تاريخ الإعلان : 17/10/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

دبي
01/10/2023

* Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary. * Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropria…

دبي
02/10/2023

* Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary. * Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropria…

دبي
08/12/2023

* The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic. * He/she is also responsible for coordinating specialty care…

أبو ظبي
25/09/2023

**Administrative activities:** * Assists patients with non-clinical needs and ensures patients are comfortable * Responsible for giving information to the patient and family * Escorts/guides patients/family/visitors to various departments within the hospital where necessary * Assists wit…

أبو ظبي
15/11/2023

**Duties and Responsibilities** * Provide friendly, quality client care to the patients. * Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. * Schedule appointments, obtaining all necessary data concerning the patient and…

الرياض
10/05/2022

Receives patients or their representatives seeking access to services of Hospital's. Informs them about Hospital policies and procedures and acts as a liaison officer between patients and Patient Acceptance staff. ##### **Essential Responsibilities and Duties** 1\. Receives and interviews patients…

الكويت
16/10/2022

#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…

مدينة الكويت
25/09/2022

#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…

الكويت
05/01/2023

#### **Job Description** **Department:** **Patient Experience - HOSP - Jahra** * Coordinates communication with patients, family members, medical and administrative staff, and regulatory agencies. Interviews patients or their representatives to identify problems relating to care. Maintains knowle…

الرياض
08/06/2022

Coordinates and maintains patient rights by educating patients, responding to patient and patient family concerns/complaints; resolving patient concerns and reporting unresolved issues. Ensures that policies, practices, procedures, and Patients' Bill of Rights are followed. ##### **Essential Respo…

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