Supplier Support Manager Operations

Job Description:
Missions
Ensure Customers satisfaction for Airlines in the Middle-East and Africa
region through a close management of Airbus Suppliers' contracual activities
(aftermarket) and performance, in line with Supplier Support Conditions and
industry standards for all Airbus programs.
Main activities
Customer queries management
* Resolve all Customer queries related to supplier management (questions on contract, performance issues, conflict with supplier) for a given portfolio of suppliers within the defined time scale by interfacing and negotiating with the supplier and/or relevant Airbus departments. Qualify and record queries in Customer Relationship Management tool.
* Contribute to supplier adherence to Airbus contractual requirements or standards for customer queries.
* Ensure supplier follow-up towards airlines for low rating scores and negative comments.
* Contribute to best practice/FAQ for customer queries and suggest improvement actions within supplier management or other Airbus departments.
Customer relationship management
* Manage the customer relationship for key customers with respect to supplier management, including communications on: supplier improvement plans, supplier performance KPIs, rating results, SIM (Support Improvement Meeting) commitments, and CSIP (Customer Services Improvement Program) improvement initiatives.
* Conduct regular visits to main Customers
* Build and provide customer briefing on supplier issues faced by customers for Airline/Airbus/Supplier senior management meetings.
* Create network with customer-facing counterparts at Airbus (Customer Support Director, Satair Account Director, Program Director, Field representatives …) to ensure airlines supplier management needs are captured and covered.
* Participate in Material Readiness Conference (MRC) for strategic customers and present the SSC, corresponding Tools (ie VIM, SPSA)
Supplier management

• Contribute to the development of the long term supplier improvement plan managed by SOP commodity teams / performance teams by providing recommendations based on recurrent customer issues.


• Ensure supplier adherence to Airbus contractual requirements or standards for customer queries.


• Ensure supplier follow up towards airlines for low rating scores and negative comments. Contribute to briefs for supplier senior management meetings.


• Active contribution to share customer pain points within the Airbus supplier management organization to ensure voice of customer is taken into consideration for future SSC negotiations, overall claim process.
  Stakeholder management


• Drive Internal (Airbus Supplier Management and Airbus Customer Service stakeholders) and External (Customers, Suppliers) stakeholders to provide timely resolution of customer issues safe guarding Airbus interests
  This job requires an awareness of any potential compliance risks and a
  commitment to act with integrity, as the foundation for the Company's success,
  reputation and sustainable growth.
  Company:
  Airbus Africa and Middle East FZE
  Contract Type:
  Permanent
  -
  Experience Level:
  Professional
  Job Family:
  Material Support & services
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  working environment. We welcome all applications irrespective of social and
  cultural background, age, gender, disability, sexual orientation or religious
  belief.
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  such, we will never ask for any type of monetary exchange in the frame of a
  recruitment process. Any impersonation of Airbus to do so should be reported
  to [email protected] .
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  flexibly. Wherever possible, we foster flexible working arrangements to
  stimulate innovative thinking.