Operations Support Manager

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة


  • Ensure that all colleagues are adequately trained for specific roles and positions and that ongoing training takes place to enhance colleagues' competence and customer service.

  • Ensure all guest and colleague incidents are appropriately managed, recorded, reported, and satisfactorily resolved while adhering to the policies and procedures.

  • To manage any emergencies that may arise to minimize possible damage, loss, or injury to any guests, colleagues, or company property

  • Regularly observe the team in operation, review operational performance, and lead the team to success in a positive manner.

  • Review and create departmental manuals, standard operating procedures, and performance standards to ensure they are up-to-date and correct, and propose changes as appropriate to ensure high levels of customer service.

  • To assist the Operations Manager in monitoring the department budget by ensuring that the specific area being managed is not exceeding its allocated budget for all expenditure lines

  • To perform performance appraisals, coaching, feedback, and disciplinary sessions where necessary to review and improve colleagues' performance as per company policy.

  • To regularly take part in the Park Duty Manager program
    The ideal candidate should have the following:

  • High school diploma or equivalent

  • Minimum of ‎2 years of rides & attractions and ticketing experience with at least ‎3 years of leadership experience

  • Must be available to work varying shifts/hours based on business need, including opening, mid, and closing shifts; weekends, and holidays

ملخص الوظيفة

  • المُعلن : Farah Experiences
  • تاريخ الإعلان : 17/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -

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Language: English