Manager Clinical Operations

Job Purpose: The successful candidates will lead strategic planning and
development of entire medical services operations, clinical and non-clinical,
with the view to ensuring an organized, cost effective, and evidence-based
level of care, in an environment moving towards ‎24 hour operation. Job
Accountabilities - Forward thinking approach to patient care, responsible to
develop and maintain an exceptional reputation, in terms of clinical care and
customer service. Responsible for planning and implement strategic direction
to ensure exceptional standards are achieved and maintained. - Collaborate
closely with SVP Medical Services in order to ensure the cost effective and
timely alignment of services across the department. Drive understanding and
agreement from senior management team peers in order to optimize services. -
Develop and implement a framework to ensure the optimization of quality,
practice operations and clinical affairs. Ensure the enhancement of processes
and initiatives to include operations improvement initiatives, medical ethics,
regulatory requirements, budgeting, third party contracting, quality
improvement initiatives and other planning activities. Understand and drive
business planning to ensure the provision of a service that meets future
growth. - Work collaboratively with, and influence when required, other
stakeholders, including senior leaders from line department, HR Business
Support, HR Employee Services, as well as building strong partnerships with
external stakeholders such as GCAA, DOH. - Manage the provision of quality,
targeted and timely information, and communicate this to peers in the senior
management team in an effective manner. Ensure data is utilized to drive
engagement and understanding across the clinical and non-clinical operations,
as well as to inform a set of focused, operationally critical KPIs. - Ensure
the planning, development and implementation of clinical, aviation specific
and other educational/development programmes in order to support the evolution
of skills and knowledge of clinical and non-clinical practitioners. -
Management of operational budget, driving revenue streams/cost savings where
appropriate. Ensure strong financial management practices are implemented, and
that efficiencies and identified and implemented across the department. - Lead
the strategic planning of technology solutions in the operational environment;
drive innovative and cutting edge IT solutions that are customer focused and
agile. - Leading and developing a strong culture of support, excellence and
development across all the teams. Ensure that development opportunities are
given to team members, that regulatory compliance is achieved when it comes to
team members skills and qualifications, as well as open and transparent
rostering and staffing models are adopted. Utilise strategic leadership skills
to ensure the teams are motivated, understand the priorities and develop
communication methods that ensure an inclusive environment
Qualifications & Experience: Degree or Honours (‎12+‎3 or equivalent) Degree in
a medical related field with emphasis on operations management Experience ‎8+
years experience in Clinical operations management in a medium to large
organisation Knowledge & Skills Post-registration experience, including at a
managerial level, preferably within a primary / occupational / aviation health
care setting Proven leadership / managerial skills Strong research and
analytical skills