Customer Operations Lead

Job Description :
Diageo Global Travel brings Diageo's international portfolio of alcoholic and
non-alcoholic brands to consumers in travel retail. Travel retail represents
the unique shopping spaces and duty free options active in airports and
dedicated duty free sites all over the world. Global Travel also serves the
airline and cruise ship community for on board purchases and in bar
experiences. The business brings exclusive brand extensions and limited
editions to travellers as well as in-airport experiences including luxury shop
in shops and immersive pop-ups.

Global Travel is a brand building marketplace, with a consumer in a different
mindset, captive, shopping with a different lens to the ordinary. A showcase
opportunity enabling brands like Johnnie Walker to reach the No.‎1 whisky spot
and our single malts to become the rare liquid gift or treat for shoppers in
transit. Travel Retail is the home of gifting Gifts for self and others, for
holiday moments, festive occasions and souvenirs with a sense of occasion and
place.

We have recently redefined our ambition and strategy and are designing a
future for our business where we lead the Total Beverage Alcohol category to
become the most dynamic and fastest growing category in Global Travel, while
accelerating Diageo to become the number one partner for our customers,
through luxury brand building underpinned by our scale. We will do this by
reaching more travellers, converting more of them to purchase both in store
and online and thirdly increasing the value of their spend.
Working in Diageo Global Travel gives you a career experience like no other,
touching all four corners of the world. We are a driven, agile, diverse and
truly global team, based across ‎17 countries with our market HQ in London.
People are a key enabler to deliver our strategy, and as part of investing
behind our strategy we expanding our team.
The role
The role is responsible for the effective running of the Supply Operations for
the MENA/India region and will support in managing the day-to-day Supply Chain
& customer fulfilment into customers. The role will execute tasks involving
logistics, allocation management, portfolio & regulatory management, inventory
management & demand management across all primary and secondary customers for
the region. In addition to being customer facing, these roles collaborate
internally with the Commercial teams, Customer Service and central Planning &
Logistics COE.
The Customer Operations lead owns all tasks related to the effective &
seamless delivery of volumes into customers & deliver key Improve projects as
part of our ambition to be the Supplier of Choice in the eyes of the Customer
via leading The Advantage Group rankings and our customer collaboration
roadmap.
* Manage the Supply Chain outputs from the demand plan to fulfilment to maximise customer satisfaction.
* Partner externally with customers to deliver segmentation & compliance to trading terms
* Work directly with Commercial teams in Dubai and India to ensure day to day delivery of operational needs and to be supply point of contact for the region
* Work closely with central Planning functions (Category teams and APAC P&L teams) to deliver all customer metrics & manage in month demand fluctuations closely with Commercial, Customer, Planning & Finance
* Own GT improvement agenda with CS teams in your region
Top Accountabilities
* Responsible for the Tier ‎3 reporting for the region.
* Commercial - work within the WD cycle to have command over the sell out plans & understand where this has risk to fulfilment & problem solve with Planning & Logistics accordingly
* Planning & logistics - work within the COE matrix structure to ensure the operation is delivering the functional RUN elements of the GT business
* Customer Service - Leads strategic shifts in Customer Service area with the teams in Budapest, Manilla and Bangalore
* Owns and develops relationship with MENA/India commercial teams
* In order to bring the transformation to life, engages and collaborates internally with the market commercial teams and externally the strategic customers.
* Manage GT Inventory levels ensuring SLOB management in control
Ideal Experience
* ‎5+ years relevant supply chain experience
* Outstanding ability to build and maintain genuine relationships
* Holistic skills across all Global Supply Chain & Procurement pillars.
* High expertise in dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment
* Strong end to end supply chain FMCG understanding, alongside high levels of numerical competence and attention to detail
* Experience of working with diverse teams indirectly
* Experience in governance, brand change, manufacturing, logistics and planning preferable
About Us
With over ‎200 brands sold in more than ‎180 countries, we're the world's
leading premium drinks company. Join us, and you'll collaborate with dedicated
people from all corners of the world. You'll innovate and push boundaries,
shaping a sustainable and more inclusive future that we can all be proud of.
With diversity at our core, we celebrate our people's individual passions,
commitments and specialist skills. In our supportive culture, your voice will
be heard, and you'll be empowered to be you. Just bring your ambition,
curiosity and ideas, and we'll celebrate your work and help you reach your
fullest potential.
Our ambition is to create the best performing, most trusted and respected
Consumer Products Company in the world. To achieve these, we need the world's
very best people. Join us and help to take Diageo and our timeless, pioneering
brands to the next level.
Feel inspired? Then this may be the opportunity for you.
Worker Type :
Regular
Primary Location:
Dubai
Additional Locations :
Job Posting Start Date :
‎2023-‎04-‎18