Head - Strategy & Operational Excellence

Job Summary

• This position is responsible & accountable for the overall operational excellence of the GBS and ensure continuous value delivery to the Business Units


• Work closely with the GBS Lead to devise overall GBS strategy for CLIENT including long range plans, planning budgeting and forecasting for GBS entity


• Monitor and implement strategic initiatives for GBS including scope expansion in other functions and expansion of scope within existing functions


• Study market trends and infuse latest thinking, innovation, technology etc. to ensure GBS is able to be relevant and provide leading solutions to the business


• This position will closely work with the IFFCO Group leadership and business teams to support the building and growth of a dedicated team that offers Innovation and Continuous Improvement as a service in its pursuit for operational excellence across the group


• The role will be responsible for defining a continuous improvement strategy, methodology, tools and processes required to embed the CI culture across the company.


• We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions

Roles & Responsibilities

• Set direction and create the operational excellence roadmap with clear outcomes.


• Crystallize objectives and deliverables, ensuring highest potential for value delivery.


• Work closely with the relevant Functions and Business partners to ensure strategic alignment of continuous improvements projects across the group and businesses ensuring portfolio optimization


• Partner with Work stream Leads and Sponsors to develop deliverables and determine appropriate ways to navigate complex issues and change management agendas


• Organize and lead project initiatives, focusing on both change management and technical implementation (where appropriate)


• Define, manage and control project scope


• Participate and take leadership role in estimating functional and technical activities where appropriate


• Manage all aspects of Continuous Improvement Strategy, including leadership alignment, value proposition, play book and process design, communications and stakeholder buy in, training and certification plans, rollout and sustainability.


• Manage, track and communicate status of work stream efforts, program risks/issues, and progress towards strategic goals.


• Foster strong internal and external relationships to ensure strong teaming, develop team skills and improve the overall success of the project.


• Build and manage relationships with key stakeholders locally, regionally and globally.


• Become a trusted operation excellence advisor and be able to support issues, communication and influence outcomes.


• Program manage GBS and BU improvements for our multi-functional workstreams.


• Manage a team of continuous improvement professionals. Oversee staffing, recruitment, people management process with HR and support your team's personal development to embed a high performing team culture.


• Be a change ambassador across IFFCO, infusing learning, creating forum to share best practices and develop skills and capabilities in change management.

KPIs

Work experience requirement

• Minimum of ‎15 years of applicable experience managing, supporting and running Operational Excelence programs in a global organization.


• Experience working successfully within a complex matrix structured organization is essential. Global/International experience and track record of managing teams and projects across borders


• Track record of successful change and project management to improve operational efficiency and effectiveness across global organizations. Managing the technical and cultural aspects of change.

Qualification

• MBA or equivalent business degree from a recognized institution.


• Advanced Business degree


• Has external Master Black Belt certification in Six Sigma and/or Lean methodology

Competencies

Analytical Skills
Balances Stakeholders
Business Acumen and domain knowledge
Change Management
Collaboration
Knowledge of micro and macro-economic indicators
OPEX Tools Set Knowledge
Ownership & Result Orientation
Planning & Decision Making
Process Improvement Methodologies of Six Sigma, KANBAN, Kaizen and any other
Strategic Thinking
Business Unit: Global Business Services (‎7729)
Business Group: Global Business Services (‎7728)