Head, Operational Excellence

DESCRIPTION

Operating in the UAE for over ‎50 years, CBD manages the financial requirements
of some of the largest corporates and businesses operating in the country,
driving the UAE economy. Over the years, CBD has transformed into a
progressive and modern banking institution winning multiple awards for its
digital initiatives, credit cards, bank accounts, mobile app features and
services.

CBD has been recognized as the number one bank in the UAE on the Forbes list
of The World's Best Banks ‎2022.

As we continue to build upon our successes, we are looking for ambitious
individuals who are passionate about the banking and finance industry and the
markets in which CBD operates. Just as important to us is your ability to
demonstrate a talent for dealing with people - your colleagues and our
customers - and delivering service that really goes the extra mile.

Principle Accountabilities
Lead and manage the Operational Excellence agenda:
o Create and implement a comprehensive digital-first operations strategy
leading the transition from traditional manual operating processes to digital
processes, ensuring that all operations align with this agenda.
o Work with relevant stakeholders to draft and articulate operations
excellence and transformation strategy for the short, medium and long term.
o Convert operations excellence and transformation strategy into actionable
initiatives for the short and medium term.
o Working with Operations, T &SE and IT team to drive business requirement
documentation, program management and implementation of operations specific
tech/digitization initiatives.
o Working with Operations, T&SE, IT and Business sponsors to embed, track and
realize Operational impact benefits from enterprise level tech transformation
initiatives.

‎2. Lead and manage Operational Risk and Control Governance:
o Governance over the RCSA program of Operations covering across evaluating
control design effectiveness and control testing programs.
o Governance over issue management at Operations including driving a culture
of timely escalation and effective remediation of operational risk incidents.
o Leverage learnings from control testing, audit findings and self identified
issues to feed into the Operations excellence and transformation program.

‎3. Lead and manage GL Reconciliation and Digitization:
o Governance over the GL reconciliation process at Operations (‎500+
Operational GLs)
o Driving digitization in the GL reconciliation process:
§ Identify and program manage implementation of a technology platform to
automate GL recon process and minimize manual intervention.
§ Drive optimal and effective adoption and usage of the technology platform
o Set up a GL governance framework covering real time dashboards and effective
and timely escalation of recon breaks.
o Leverage learnings from recon breaks and exceptions to drive process
improvements and feed into the Operations excellence and transformation
program

‎4. Process Optimization:
o Evaluate existing operational processes, identifying areas for improvement,
and implement solutions to enhance productivity, reduce operational costs, and
eliminate bottlenecks.
o Introduce and manage process automation and advanced technologies to
streamline operations and improve customer experience.
o Working with Operations team on a re-engineering program to identify,
dimension and implement process re-engineering programs across Operations
leveraging Lean best practices.

‎5. KPI Measurement and Continuous Improvement:
o Establish and monitor key performance indicators (KPIs) to measure the
performance of digital processes and identify areas that require attention and
improvement.
o Use data-driven insights to continuously enhance processes, reducing
operational risks, and ensuring consistent service quality.

‎6. Technology Integration:
o Oversee the integration of technology solutions, such as artificial
intelligence, machine learning, OCR and RPA, to drive operational efficiency
and innovation.
o Stay current with emerging technologies in the banking operations space,
conducting market research to identify opportunities to gain a competitive
edge in the digital banking landscape.

‎7. Change Management and Employee Training:
o Lead change management initiatives to ensure the successful adoption of new
digital processes, systems, and technologies.
o Develop and implement comprehensive training programs to upskill and educate
teams about the digital-first approach.

‎8. Reporting and Communication:
o Develop and maintain a robust system for tracking and reporting operational
performance to senior management and stakeholders.
o Deliver clear and concise progress reports and updates, making
recommendations for continuous improvement.