RETAIL OPERATIONS MANAGER

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional
career opportunity available for a RETAIL OPERATIONS MANAGER based in
Dubai. The successful candidate will be part of the Retail Team and will be in
charge of:

Main Activities And Responsibilities
* Provide consistent and dedicated guidance to the stores of competence, in order to ensure compliance with global company policies, procedures & standards.
* Ensure the full efficiency of store back-end processes and the utmost care for company's product.
* Coordinate global retail operations strategy implementation in close partnership with Senior Retail Management and Store teams.
* Periodically visit all the stores in the designated area and conduct audits and trainings for all aspects of Retail Operations.
* Ensure the stores are following company policies and operation guidelines.
* Responsible for maximum efficiency of stockrooms organization (merchandise & nonmerchandise) in order to better support the sales process.
* Monitor product returns and rotations vs the plan agreed with Logistic and Buying.
* Conduct audits of stock movements.
* Assist store teams in reconciling stock discrepancy and report any stock loss, stolen cases etc.
* Schedule and manage stock-takes and cycle counts, guaranteeing alignment in the execution, along with actions plans to improve.
* Process and analyse all relevant data, monitoring the main KPI's concerning the Region
* Run all planning and forecasting activities
* Create monthly sales reforecasts and analyse sales to flag risks and identify growth opportunities
* Running standard reports and building ad hoc analysis in order to share information and analyse the business performance within the Region
* Consolidate weekly/monthly sales/stock analysis
* Regularly work with HQ Merchandising Planning to understand best sellers/slow movers, to anticipate consolidation strategies, allocation/reallocation and replenishment, etc
* Analyse end of season markdowns and support with the markdown Lists
* Non-merchandise material management, store expenses and cost optimization
* Monitor retail costs for back-end activities, guarantee alignment with budget.
* Make sure orders of main store operations tools and non-merchandise material are in line with store needs (anti-theft, pickers, kits, service rails, mobile devises, etc.)
* Coordinate proper allocation and management of uniform items.
* Train, nurture and motivate the team to achieve the highest level of efficiency creating a stimulating and result oriented work environment.
* Support HR and Store Managers on performance management of operations staff, making recommendations when necessary.

Key Requirements & Competencies
* Bachelor's degree
* Experience in Luxury Fashion is a must
* Good communication skills with the ability to build positive working relationships with cross functional teams
* Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)

Location: Dubai - United Arab Emirates