Education Manager

Position

The Education Manager is responsible for (‎1) defining and rolling-out the
training strategy and action plan according to HQ guidelines and in
coordination with HQ and market specific development needs. (‎2) Defining and
executing training action plan for floor team: deliver training, E-learning,
Retail coaching follow-up (‎3) Identifying specific needs for improvement to
enhance team skills in line with market/network objectives. (‎4) Sharing
training practices and tools with HQ, and within the region, to guarantee
message consistency and resource optimization.
Main Responsibilities
Knowledge Expert
Be the reference in terms of knowledge on GUERLAIN for all floor teams.
Learn and know GUERLAIN's history, creations and on-going Brand activity to
share with the local floor team.
Constant check of the competition environment: know the key players in the
markets in terms of product offer and GUERLAIN's competitive advantage.

Training
Plan, organize and coordinate all floor team trainings
Train all teams on GUERLAIN brand, products (fragrances, skincare and make up)
and know-how with the objective to teach how to sell to our clients.
Coach our sales teams:
* Be present in the POS to ensure learning and training dynamic.
* Conduct role-play to ensure the sales speech is mastered.
Follow-up of sales trainings with team to optimize performance.
Manage the full spectrum of education activities, not limited to classroom
education programs, seasonal seminars, field coaching and special education
projects
Manage training budgets and monitor the expenses throughout budget reviews and
forecasts in a regular basis

Learning and Development
Based on guidelines provided by HQ, marketing and commercial local strategy,
you will:
Build your annual training program (novelties, e-training, collection launch,
specific local).
Establish individual training path according to the needs
Plan, consolidate and control the training budget at regional level and
challenge cost / time / benefits on a quarterly basis
Share and exchange with HQ on local actions and expectations.

Support the Retail Performance
Identify high potential team members in retail teams (aspiring Boutique
managers, aspiring beauty consultants) and contribute to their personal
development and growth in coordination with local retail managers
Analyze, propose and implement action plans to improve the performance of
retail staff in coordination with retail managers and marketing teams (FTE
performance on total sales, by product category, mystery shopping results
Monitor Mystery Shopping program result follow up and action plans
Contribute to formalizing and implement Individual development plans for key
members of the retail community

Team Management
Recruit, lead, inspire and develop team
Assign individual objectives for employee performance management purposes,
manage performance, empower teams and provide feedback
Ensure identification and proper development and recognition of talent within
team

Profile

Bachelor's Degree with a focus in Business or equivalent
Minimum of ‎8 year of relevant experience in training in luxury beauty field
Solid experience in both classroom training and field coaching
In-depth knowledge of the latest beauty products and trends
Strong business acumen, proactive, a passion for excellence
Excellent presentation skills and communication skills with strong graphic
sense and visual storytelling skill
Resourceful with good initiative and result-oriented
Creative and with an enthusiasm in beauty
Proficient in video editing software including Premiere, Photoshop, iMovie,
After Effects etc.
Proficient in using the MS Excel, Words, and PowerPoint
Good command in written and speaking English
Fluent in English; Arabic and French can be a significant advantage but is not
compulsory
Proficient in Excel and PowerPoint