Company Overview:
U drive is the First Car Sharing company in the Middle East. Our service
innovation provides short-term car rentals, with our entire fleet of cars
accessible through our Smartphone App. Licensed by Dubai RTA, we enable a
solution that addresses increasing car demands, higher energy costs and
limited parking slots, while reducing the negative impacts of private vehicle
ownership.
Purpose:
Responsible for sending invoices to clients and monitoring outstanding
balances to ensure each account payment is cleared on time. Report generation
which clearly states the outstanding balance.
Key Responsibilities and Duties:
Invoicing, customer handling & other daily task
* Addresses customer service queries from Fresh desk and emails related to billing
* Invoice creation and adjustment
* Issue invoice to customers where required
* Update the payment received
* Responsible for ensuring timely and efficient collection of customer invoices and keep the overall receivables below 5% of Monthly revenue
* Inform customers of the pending payment
* Maintaining customer database
* Preparing account statement for customers where necessary
* Allocating and charging RTA fines
* Charging penalties & Fines according to company rules
* Coordinating with collections Team
* Responsible for preparing the daily sales & fines report and reconciliation with the bank statement
* Collection dash board preparation & monitoring and charging the customers directly
* Updating customer data base in excel
* Preparation of Adhoc reports as informed by the management
* Indepth analysis of pending receivables
Competencies:
*
Indepth analysis of pending receivables
* Diploma or University Degree in Business, Accounting, Finance or related discipline
* Knowledge of RTA fines and knowledge to navigate the websites required
* Experience in the mobility/Transportation industry
* 2 years of Call center /Billing specialist / Muhammad Umair Muhammad Nawaz Customer service is a MUST
* Proficiency in MS Excel and ERP Software is a must
* Ability to organize and coordinate multiple tasks at a time.
* Should be able to work in a cross-functional environment and connect the dots.
* Attention to detail for accuracy.
* Ability to work independently or in teams as and when required.
* Outstanding interpersonal skills.
* Strong verbal and written communication skills.
* Outstanding negotiation skills.
* Trustworthy and critical thinker.
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