Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and
logistics, serves more than 420 ports around the world on five continents.
With its subsidiary CEVA Logistics, a world leader in logistics, and its air
freight division CMA CGM AIR CARGO, the CMA CGM Group is continually
innovating to offer its customers a complete and increasingly efficient range
of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of
alternative fuels, the CMA CGM Group has set a target to become Net Zero
Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that
require an emergency response by mobilizing the Group’s shipping and logistics
expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750
warehouses, the Group employs more than 150,000 people worldwide, including
2,900 in Marseilles where its head office is located.
Inside Sales – IFF & GA Desk
THE ROLE:
Develop and manage a customer portfolio in a specified geographic area in
accordance with Agency Business Plan Management; Sell products and services
related to it, while promoting Group image and values. The overall goal is to
grow the business, improve the customer experience and increase the loyalty
factor of small and medium sized enterprises (SME’s) through tele sales.
RESPONSIBILITIES:
To provide quotations to customers and follow up. Develop and increase volumes
in defined Sales Segment and coordinator sales tasks within organization.
Main Activities:
Master commercial techniques, apply, adapt, or create offers or commercial
approaches/processes.
Know CMA CGM commercial policy and offers (products and services) related to
her/his scope.
Know methods and tools for customer canvassing, analysis of needs,
product/offer augmenting, and sale closing.
Highly organized and self-motivated with ability to plan and coordinate
workflows
Be determined, self-reliant, intelligent and possess strong communication
skills
Support Customers in the utilization of My Price.
Actively promote CMA CGM Group Services and Non-Maritime products (e-commerce,
VAS, intermodal, CEVA…)
Create, update, and follow up quotations on a dedicated portfolio of customer
Capture customer feedback in Market ID and recorded in CRM
Negotiate with Head Office Pricer to secure competitive pricing to develop
volumes/revenue
Coordinate with agency trade manger to ensure focus on trade priority.
Maintain and develop strong lasting relationships with customers to generate
volume/ revenue.
To respond to all freight invoice queries within KPI
Daily , Weekly and monthly reporting to Trade manager on the activities
Identify Market inteligence and update CRM
QUALIFICATIONS AND PROFILE:
Must have:
Knowledge of competition activities in the market
Have adequate information on competition services in order to sell CMA CGM
services better to customers
English
Software / IT Applications
Nice to have:
Graduate (3 years regular course ) Any bachelor degree or Equivalent
University Degree
Must have atleast 4 years of Industry experience in similar capacity and
should have knowledge of the end to end process of Shipping sales.
Come along on CMA CGM’s adventure !
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