Acts to ensure patient satisfaction is maintained and responds to patient
questions and concerns. Ensures that policies, practices, procedures and
Patients' Bill of Rights are followed.
1. Attends to patients/families; responds to their inquiries and complaints;
liaises with concerned Departments to ensure satisfactory solutions.
2. Performs daily round in assigned area and acts on patients' requests as
needed.
3. Assists Patient Relations staff when needed.
4. Advocates for the patients' rights to obtain optimum required services.
5. Administers patient satisfaction survey and inputs data in the electronic
database. Utilizes feedback to facilitate system improvements to better meet
patient needs.
6. Attends to patients' requests.via the IPA ticketing system and outreach
requests. Distributes requests to the staff concerned.
7. Collects and inputs relevant data pertaining to issues and findings.
8. Acts as needed to cover various functions of Patient Relations as the need
arises.
9. Provides patients/families with feedback on issues of concern.
10. Collects and summarizes the comments of the Suggestion Boxes comments.
11. Follows all Hospital-related policies and procedures.
12. Participates in self and other's education, as applicable.
IPA Diploma in Hospital Administration or equivalent required.
No experience required with IPA Diploma in Hospital Administration.
NA
Acts to ensure patient satisfaction is maintained and responds to patient questions and concerns. Ensures that policies, practices, procedures and Patients' Bill of Rights are followed. ##### **Essential Responsibilities and Duties** 1\. Attends to patients/families; responds to their inquiries an…
Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patients' Bill of Rights are followed. ##### **Essential Responsibilities and Duties** 1\. Attends to patients/families and responds to …
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Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patient's Bills of Rights are followed. ##### **Essential Responsibilities and Duties** 1\. Attends to patient/families responds to thei…
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