PATIENT RELATIONS REPRESENTATIVE II

Acts to ensure patient satisfaction is maintained. Responsible for responding
to patient questions and concerns. Ensures that policies, practices,
procedures and Patients' Bill of Rights are followed.

Essential Responsibilities and Duties

‎1. Attends to patients/families and responds to their inquiries and
complaints and liaises with concerned Departments to ensure satisfactory
solution.
‎2. Responds to IPA ticketing system and outreach requests.
‎3. Conducts daily rounds on patients based on the scheduled assignments.
‎4. Advocates for the patient 's rights to obtain optimum required services.
‎5. Serves as a central source and referral for information concerning patient
rights and responsibilities, the organization's policies and procedures
pertinent to patient care.
‎6. Holds Physician-Family conferences in response to patient's needs.
‎7. Participates in emphasizing and implementing JCIA standards and government
laws pertaining to patient's rights and ethical issues.
‎8. Administers patient satisfaction survey and inputs data in the electronic
database. Utilizes feedback to facilitate system improvements to better meet
patient needs.
‎9. Collects and inputs data pertinent to patient complaints and findings.
‎10. Maintains patient and family confidence by keeping complaint information
confidential.
‎11. Prevents complaints by counseling with supervisors and managers who see a
problem developing; offering suggestions to resolve potential complaints;
modifying practices that cause repeated complaints

Education

Bachelor 's in Social Services,Psychology, Hospital Administration, Public
Relations, or other relateddiscipline is required.

Experience Required

One (‎1) year of related experience is required.

Other Requirements(Certificates)

Saudi Nationals only.