MANAGER, PATIENT RELATIONS

؜ - ؜المدينة المنورة ؜ -

تفاصيل الوظيفة

Manages, organizes and controls the operations of the Patients Relations
Section. Serve as a patient/family advocate to ensure that patient care is
deliver in a professional and courteous manner, respecting the dignity and
rights of patients, families and employees.


Essential Responsibilities and Duties


  • Observes patient satisfaction, suggestions, and complaints. Impacts onhow well patients' treatment is coordinated both internally and externally withother agencies.

  • Provides patients/ families with channels to share their feedbackrelated to their experiences.

  • Creates and maintain effective communication channels with other relateddepartments to facilitate and resolve patients/ families concerns and requests.

  • Serves as a patient advocate and a central resource for informationconcerning patients' rights and responsibilities.

  • Establishes and review internal policies and procedures to ensure patientrelation services are guide by written policies.

  • Conducts short/long-range planning for the Department in accordance withthe Hospital and Division's objectives/goals and implements the DepartmentPerformance Improvement (PI) Program in accordance with the Hospital's overall (PI)Plan.

  • Coordinates and communicates with all Chairmen of Medical Departments withregard to encountered difficulties or complaints in an effort to promotepatient satisfaction.

  • Enhances inter departmental communication and coordination in order toresolve problems and to develop method(s) for fact finding as related topatient's complaints, satisfaction and suggestion.

  • Ensures that patients and outside related agencies are provided withappropriate and timely feedback concerning complaints or enquiries.

  • Educates hospital-wide staff in regard to patients' rights andexpectations.

  • Participates in designing and implementing the hospital-wide CustomerService Program and promotes the concept internally and externally as needed.

  • Follows all Hospital's relatedPolicies and Procedures.

  • Participates in self andothers' education, training and development, as applicable.

  • Performs other related dutiesas assigned.


Education

Master 's or Bachelor's Degreein Public Relation,Hospital Administration, or
other related discipline is required.


Experience Required

Grade ‎11:
Five (‎5) years of related experience withMaster's, or seven (‎7) years with
Bachelor's Degree, including two (‎2) years ina Senior/Supervisorycapacity
position is required.


Grade ‎12:
Seven (‎7) years of related experience withMaster 's, or nine (‎9) years with
Bachelor's Degree, including four (‎4) years of(Grade ‎11) experience is
required.


Other Requirements(Certificates)

Saudi National Only.

ملخص الوظيفة

  • المُعلن : King Faisal Specialist Hospital and Research Centre
  • تاريخ الإعلان : 09/04/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : المدينة المنورة
  • الراتب : -
  • الهاتف : -

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