Additional details
Level
P4
Requirement location
Saudi Arabia - Jeddah
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
EMEA
Department
Operations Excellence
Job Description
Required Skill
Process - Quality Management Certifications|Six Sigma Green Belt Certification
Behavioral - Aptitude|Managerial Skills
Process - IT Project Management|Process Compliance
Process - Software / IT Quality And Delivery Processes|ITIL
* * *
Details
Should be able to - understand the concepts of Six Sigma - execute project
under the mentorship of a Black Belt Should be able to - derive inference as
per data analysis and provide suggestions for performance improvements -
conceptualize and deliver adhoc report requirement as per business needs -
recommend and drive automation opportunities for reporting Behavioural
Description Can mobilize the team for small level changes in terms of
policies, process, goals etc Prepares team members for higher roles by
training, mentoring and coaching. Makes timely decisions after taking a fair
and balanced view of the options available. Leads by example and is able to
recognize and reward team. Influences and Empowers team members & provides
opportunities for team to excel. Collaborates across teams and is able to
effectively present, and influence peers/ other teams, customers in an
effective manner Delivers information effectively in a variety of formats
including email, analytical reports, and decision documents. Understand the
views of others. Can communicate assertively and give bad news Establishes
priorities that address the details and timelines needed to achieve the
intended results;Is flexible and utilizes resources. communicates bad news,
surprises early. Able to identify critical path and plan for meeting the same
Understands customer needs and displays commitment towards meeting them.
Demonstrates customer focus by seeking out, understanding, and responding to
the needs of both internal and external customers. Has sound understanding of
the customer s business and can communicate suggestions to the customer.
Understands business impact of process to customer. Responds to customers
needs, questions and concerns in an accurate, effective, and timely manner.
Effectively and professionally works with upset customers, solving their
problems Manages project plans to ensure the timely delivery of outcome; Shows
persistence in overcoming obstacles; Sets daily, weekly, monthly, quarterly
and annual goals, creating specific plans to meet them; Evaluates positive and
negative alternatives within time and resource constraints; Interacts with
team members; Responds in a timely manner and cooperates with other members to
achieve the workgroup s goals;. Assists team members in activities when
necessary. Demonstrates collaboration by sharing necessary information.
Recognizes the achievements of others in the team Six Sigma Metrics Management
Behavioural Skill Change Leadership People Leadership Communication Planning &
Organizing Customer & Business orientation Result orientation & accountability
Team working
Responsibilities * Analyzing company processes and procedures. * Collect, measure and analyze metrics on Table F. * Investigating shortfalls, issues, and complaints in current business processes. * Monitoring staff performance and organizational processes. * Identifying opportunities for …
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