Associate Operations Excellence

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary
The Associate Operations excellence role requires working collaboratively with
the Business Transformation Manager to execute and support organizational
technological improvement efforts of varying size and complexity. This role
will utilize digital management principles and tools to focus on driving high
tools performance for Talabat and operational results; measuring
effectiveness; executing UAT user acceptance testing to enhance organization
and group through tools and digital functions. utilization.
What's on Your Plate?
* Identify and validate new feature ideas through experimentation and data analysis to make accurate decisions when prioritizing a project and roadmap with different stakeholders.
* Understand a project's scope and create documents for project requirements
* Analyze and discuss the potential risk or benefit involved in using the specified technology solution to address the project requirements.
* Conduct tools gap analysis & A/B tests associated with the digital impact on the current Talabat operational/business workflow.
* Responsible for aligning between the regional operations and global technology teams to elevate the overall business
* Produce and lead reviews for UAT plans, bug fixes, and test cases.
* Supporting project managers, business strategists, designers, software Engineers/Admins, and QA testers implementing high impact technical tools to reach a high level of automation within Talabat.
* Participate in designing, re-engineering and changes in business process, procedures, policies with SSC operational/business owners
* Works within established procedures with a moderate degree of supervision
* Influence the quality of processes, SOPs to facilitate continuous process design consistent with established industry standards, government regulations and customer requirements.
* Gather, mine & analyze data to identify the problem and all relevant issues in straight forward situation
* Assess each issue/situation using standard procedures and make sound decision
* Gather requirements and assess process change using ‎1-to-‎1 interviews, document analysis, workshops, surveys, SOP and workflow analysis
* Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager (Business Transformation Manager) accordingly and providing inputs to the change control process.
* Complete post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
* Has no supervisory responsibilities, manages own workload
* Solves routine problems without supervisory approval, evaluate and select solutions from established options
* Assist in defining how to record achievements and success metrics for projects.
* Establish constant communication with stakeholders on digital products and feature changes, including the needed materials for User Guidelines as well as the impact.
* Utilize the Jira ticketing portal to create and follow up on requests raised to DH central and local tech teams for minor to major change requests while adhering to a standardized ticketing format and guidelines.
What Did We Order?
* Minimum ‎3 years of diverse experience in different LOBs
* Digital service (App, cloud, ERP & CRM) awareness
* Excellent communication & change adoption skills.
* Background in using tableau, looker, Qualtrics, data studio, and similar reporting tools
* Salesforce super user.
* Creative, problem solving with a proactive mindset
* Focused on the Customer with a thirst to improve the way talabat serves them
* Has his/her development plan with a strong desire for continuous learning and self-improving
* Flexible and adaptable who performs well in challenging fast-paced environment
* Basic knowledge in SQL for data queries.
* Advanced level on Excel (Data model, complex functions)
* Short term strategy development.
* Part of or responsible for restructure & structural digital change.
* Detailed background Product Knowledge, hands-on relevant experience. Ability to influence key decision makers.
* General business process organizational framework, Goal, Strategy, culture and structure.
* Proficient at producing and presenting analysis reports. Ability to set and meet objectives.
* Technical proficiency and comfort with a variety of Operating System and Database platforms.
* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts as well as a strong ability to listen & influence.
* Proactive and able to use initiatives.
* Strong analytical and problem solving skills.
* Organization, Communication, Teamwork
* Ability to work under pressure