Customer contact coordinator

CHEP helps move more goods to more people, in more places than any other
organization on earth via our ‎300 million pallets, crates and containers. We
employ ‎11,000 people and operate in more than ‎55 countries. Through our
pioneering and sustainable share-and-reuse business model, the world's biggest
brands trust us to help them transport their goods more efficiently, safely
and with less environmental impact.

What does that mean for you? You'll join an international organization big
enough to take you anywhere, and small enough to get you there sooner. You'll
help change how goods get to market and contribute to global sustainability.
You'll be empowered to bring your authentic self to work and be surrounded by
diverse and driven professionals. And you can maximize your work-life balance
and flexibility through our
Hybrid Work Model
.
Job Description
Position Purpose
To provide support to the internal clients (Commercial, Asset Field Team,
Logistics, Finance) and external clients in order to ensure the integrity of
the pooling control system moreover solve the clients queries and control
system issues in measurable time, accuracy and effectively hence to reach the
perception of value for money and customer care is entrenched in the minds of
our clients.
Key Accountabilities
Customer Contact Coordinator
* Build and maintain relationships with clients
* Assist in the implementation of new business and /or product offers including DPL
* Assist in reviewing the SOP documents ensuring they are up to date and aligned with key stakeholders
* Provide client/staff training in equipment control procedures
* Solve clients/staff CHEP systems technical issues and queries
* Ensure Cases are serviced as per SLA
* Assist with controlling and managing the cash sales customers and deposit management system
* Assist with Stock Counts in regards to LEC process
* Provide the required support to customers to transfer out pallets to the retailers and wholesalers
* Submit collection requests via Salesforce to help logistics to plan the trucks and collect pallets on time which improve the FTR
* Issue invoices (and SOA) to customers as per agreed timeline
* Assist with the credit control function in collection payments by following up with clients
TEMS Account (FINE)
* Reconcile customer accounts packaging and non-food categories on a regular basis with detailed focus on specific account
* Proactively analyzing customer accounts and reconciliations to resolve any quires on account and resolve timeously
* Providing monthly CRM reports to TEMs Supervisor/clients with in-depth analysis
* Assist with ensuring the customer data is of quality on Salesforce.
* Managing controls through myCHEP
* Monitor Holding Period of pallets at the Plant and Depots
* Follow up on all Depots where balance exceeds target balance - liaise with Depot managers
* Resolution of queries and disputes between Emitters, DC and Depots
* Escalate all unresolved pallet issues to CHEP and Principles management if unresolved for ‎7 days
* Manage the opening of new users on myCHEP
Preferred Education
Bachelors - Business Administration/Management
Preferred Level of Work Experience
‎1 - ‎3 years
We are an Equal Opportunity Employer and we are committed to developing a
diverse workforce in which everyone is treated fairly, with respect, and has
the opportunity to contribute to business success while realizing his or her
potential. This means harnessing the unique skills and experience that each
individual brings and we do not discriminate against any employee or applicant
for employment because of race, color, sex, age, national origin, religion,
sexual orientation, gender identity, status as a veteran, and basis of
disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP
representatives have scheduled interviews and offered fraudulent employment
opportunities with the intent to commit identity theft or solicit money.
Brambles and CHEP never conduct interviews via online chat or request money as
a term of employment. If you have a question as to the legitimacy of an
interview or job offer, please contact us at [email protected].