Job Description & Specification:
* Determining the need of service providers (electronic payment services, shipping, and delivery, content, and marketing), reviewing the proposed agreements, and following up on their performance
* Implementing the customer service system associated with the electronic channels and preparing a procedural guide for the service
* Adapting the instructions and instructions in the online store based on the functionality of the e-commerce system used
* Providing support to the developer or the technical team at any stage
* Discover and identify technical errors and suggest an appropriate improvement
* Documenting the department's procedures and drawing possible scenarios and the way to deal with them (requests - complaints - returns - inquiries)
* Contribute to setting goals and sales of the online store
* Contribute to the arrangement of marketing campaigns
* Analyze and test the user experience and decide what improvements are needed
* Preparing store performance reports
* Supporting best practices that will raise quality standards in the e-commerce department
* Managing and coordinating the relationship and the flow of tasks between the relevant departments (sales - marketing - customer service - warehouse and order processing)
* Develop a policy of customer satisfaction and continuous improvement of the content of the site to contain all the questions and needs of customers
* Supervising search engine optimization processes and tracking their results
* Comparing the online store to competing stores
* Ensure that the infrastructure for analysis and marketing tools is prepared and installed in the online store as required
* Customer engagement workflow design the agreement to complete the contractual process.
* Ensure that all processes and operations comply with local governing laws
* Able to establish system requirements pertaining to e-commerce
Languages:
* English : Excellent
Country:
SAUDI ARABIA
City:
jeddah
Job Type:
Full Time
Industry:
Trade & Commerce,
Salary From:
15000 SAR
Salary To:
25000 SAR
Gender:
Salary Negotiable:
No
Age From:
35
Age To:
45
Experience:
8 - 15 Years
Military Service Status:
N/A
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