Store Manager

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the
power of imagination to push boundaries and open new possibilities for our
people, our customers and our communities. This is the core belief that has
guided Burberry since it was founded in ‎1856 and is central to how we operate
as a company today.
We aim to provide an environment for creative minds from different backgrounds
to thrive, bringing a wide range of skills and experiences to everything we
do. As a purposeful, values-driven brand, we are committed to being a force
for good in the world as well, creating the next generation of sustainable
luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

• To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.


• To own the employee experience, driving employee satisfaction and elevating team behaviours.


• To own the customer experience, driving customer satisfaction and increasing brand loyalty.


• To drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team


• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours


• Monitor, coach and provide feedback to the store team to deliver excellent customer experience


• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store


• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning


• Have excellent product knowledge and drive the same standard across the store team


• Maintain a strong understanding of product sales performance and optimise sales of the available inventory


• Nurture customer relationships


• Establish and embed customer focused behaviours across the store team


• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance

PERSONAL PROFILE

Due to Nationalization of the retail sector in Saudi Arabia, this opportunity
is only open to Saudi or GCC nationals.
* Fluency in English & Arabic
* A passion for and interest in fashion, and a luxury ethos.
* A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
* Awareness of local employment and retail legislation.
* Flexible to work as required to meet store needs.
* Experience in a luxury brand or in a luxury service and selling environment.
* Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.