Posted On: Thursday, May 18th , 2023
Description
MAIN PURPOSE OF THE JOB
To clearly communicate with and provide assistance to patients through
multiple channels of
communication including telephone, email, social media and the internet, in a
manner that actively
promotes patient satisfaction.
Requirements
KEY RESPONSIBILITY AREAS
NO
DESCRIPTION
1
To answer and deal with all incoming telephone calls promptly, efficient and
in a professional manner
2
To schedule appointments according to set procedures and policies
3
To appropriately document all interactions and activities relevant to the call
and uses appropriate Wrap-up code
4
To conduct all outbound calls in an efficient, effective and professional
manner
5
To transfer calls correctly to the appropriate staff and/or extensions as
needed and required
6
To inform and provide information regarding MCME hospitals and clinics,
departments, physicians, directions and available services
7
Document all complaints and report all incidents to the Contact Centre
Supervisor in a timely manner to ensure continuous improvement of own services
as well as the services of the contact centre
REQUIRED EDUCATION
Essential: - Bachelor 's Degree
REQUIRED EXPERIENCE
Essential: At least 2 years ' experience as Call Center or Customer Services
REQUIRED JOB SKILLS AND KNOWLEDGE
* Demonstrate basic Computer Literacy
* Proficiency in English (verbal and written)
* Comprehensive knowledge of Customer Services
All applicants will be considered, with the undersanding that preference will
be given to the designated groups in accordance with the KSA Nationalization
Program.If you wish tp grow with us, apply now and become a part of the
Mediclinic Al Murjan Hospital Family.
Summary
Industry :
Hospital & health care
Experience Required :
2 year(s) minimum
Major :
Business management and administration
Career Level :
Entry level
Required Skills
Customer Services
Call Center
Languages
EN - Professional Working Proficiency
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