Technical Call Center Specialist

Our Company

Everyday Technogym inspires ‎35 million people to work out utilizing our
innovative physical activity solutions. By promoting the wellness lifestyle of
exercise, a balanced diet and a positive mental approach, Technogym has
rapidly grown into a success story of over ‎2,300 employees in ‎14 Branches,
reaching ‎100 countries. More than ‎80,000 wellness centers and ‎300,000 private
homes in the world are equipped with Technogym. Technogym has been the
Official Supplier of ‎8 Olympic Games since ‎2000.

At Technogym, we reshape the present and future of physical activity every
day. To pursue our mission and continue our success, we are looking for team
players who are eager to invest their energy into building dreams. If you
naturally fit in with our culture by practicing sport and living a healthy
lifestyle and are forward-thinking, always proactive and satisfied only
achieving the highest standard, move with us for a better world!

About the Role

If you thrive to work in the Services field and you are obsessed with care
users' satisfaction, this is the position for you! One of Technogym’s goals is
"Satisfying ‎100% of our customers and end-users". Our Services teams are
always trying to improve their service quality to have the best fitness
experience anywhere.

We are looking for an energetic and results-driven Technical Call Center
Specialist who will be responsible for recording, administering and managing
incoming customer issues, queries and complaints, striving for customer
satisfaction at all times through professional expertise.

This role plays a key part in providing a high-class level of service in terms
of 'First Time Fix Rate' and 'Time to Service'.

Responsibilities

Guarantee timely, complete resolution of problems reported by clients via
telephone or email support, through the delivery of parts and/or scheduling of
on-site visits by the Technical Engineers
Handle support requests originating from clients and transfer of the resultant
parts order to the back office
Guarantee customer satisfaction by professional technical assistance standards
related to costs, service quality and quickness
Guarantee product data collection from the market
Manage the collection feedback data related to the products
Proactively support CATs in order to keep support costs down
Effective recording and management of incoming cases (Technical issues and
queries) and Customer complaints
Act as first-line troubleshooting and timely escalation to meet customer SLA’s
Interact with Service Teams to ensure timely resolution of issues in line with
Customer SLA’s
Maintain data accuracy within the working systems at all times

Requirements

‎1-‎3 years’ experience in a call center environment or in a customer service
support role
High School Diploma or Bachelor Degree
Strong phone and verbal communication skills along with active listening
Knowledge of customer service practices and principles
Familiarity with CRM systems
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Passion for sports, enthusiasm, humility, pro-activity, and ethics complete
the desired profile

Technogym is an Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We
welcome applications from all members of society irrespective of age, sex,
sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving
what you do, taking on challenges, learning from others, sharing a vision and
making it come true