Call Center Officer

؜ - ؜العبور city ؜ -

تفاصيل الوظيفة

Scope: Handling all the customers Home Delivery orders & complaints, and
responsible to increase the Call Center sales by using the outbound calls &
upselling Functional Responsibilities: - Answer incoming calls and assist
customers in their specific orders - Provide a high level of personalized
customer service. - Provide customers with product and service information. -
Up sell products, inviting customers through the phone call to try any new
product. - Offering the promotions if available to all customers - Sell
product and place customer orders in computer system. - Solving the billing
issues. Leadership Responsibilities: - Outbound calls to increase sales & to
activate the inactive accounts - Arrange the sending of the order with any
special request for the products such as cold drinks or black bags. -
Following up the delivery cycle until the order delivers to the customer. -
Transfer customer calls to appropriate staff. - Complete call logs and
reports.


of Hires Needed


‎1
Hiring Manager
Galal Ahmed Rotan, Mohamed
Job Requirements
Education, Certifications and Licenses: - Bachelor degree in Business
Knowledge and Experience: - Minimum ‎2 years of experience in the customer
service field Skills and Abilities: - Language skills - Computer skills -
Negotiation skills - Ability to handle customer's complaints Personal
Qualities: (Jobholder's profile) - Flexibility to work on vacations - Doesn't
mind to work at the night shift - Doesn't mind to promote and sell alcoholic
products

ملخص الوظيفة

  • المُعلن : AlAhram
  • تاريخ الإعلان : 29/04/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : العبور city
  • الراتب : -
  • الهاتف : -

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