IT Specialist

IT Specialist
Under the direct supervision of the hotel Finance Operations Manager, managing
the IT processes and functions at the hotel, ensuring ‎100% hotel compliance
with all relevant standards, and company policies.
Duties & Key Responsibilities
* Manage all property owned IT equipment (their lifecycles) and order new IT equipment ahead of time, strictly following Hilton purchasing policies, guidelines, and approval chains
* Provide on-site user and guest support related to software applications, hardware, and network connectivity
* Respond to all assistance requests very speedily
* Identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment
* Work closely with the-property Finance Operations Manager and Country Focused Service IT Directors to ensure smooth running of the network and help maintain site systems.
* Provide regular IT related skills / knowledge training to hotel TMs and HODs
* Manage shared technology resources
* Periodically implement and carry out preventive maintenance on systems to ensure their reliability and availability
* Manage IT setups and installations on property, ensuring compliance with company and local standards
Being a Great Team Member
* Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
* Be a reliable and motivated member of the Finance Operations team
* Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
* Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times
* Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
* Volunteer to participate in company campaigns like Travel with Purpose or TM committees
* Execute duties as assigned by the Finance Operations Manager and GM
What are we looking for?
IT Specialist serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role, you
should maintain the attitude, behaviours, skills, and values that follow:
* Previous IT management experience, preferably in the hotel, leisure, and/or service sector
* Experience of hotel applications, such as Fidelio and Micros, preferred
* Degree in Information Technology or equivalent
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!