Operations & Fleet Manager

Job Description & Specification:
Operations & Fleet Manager Main Responsibilities
* Manage the rental locations and supervise station managers.
* Prepare annual budget for the division and monitors expenditures accordingly.
* Manage budgets of the rental locations, Directs the activities of the division to achieve its business and quality objectives as a profit center, controls expenditures in line with the budget provisions.
* Create sales and performance reports, Review and approve monthly sales & inventory reports and the output of the division with a view to increase the efficiency and to reduce the operational cost while maintaining if not increasing the quality levels of the services provided to customers.
* Observe and manage the KPI's (utilization, RPD's, etc.)
* Implement and observe service and fleet standards
* Observe training status and "know how" of employees, Outline training programs for the division in coordination with subordinates and HR department.
* Communicate regularly to international headquarters.
* Handling on Request & Stop Sell.
* Conduct comprehensive market studies, take all external and internal factors into consideration, identify strategic actions to be taken (such as introducing products, market campaigns, prices, etc.).
* Responsible of determining prices and profit margins and for the preparation of price lists.
* Set targets for subordinates and monitors their performance; accordingly meet with concerned staff on regular basis to discuss the accomplishment of targets, collection of payments, clients, etc.
* Personally, handles important clients and accounts.
* Ensures that his team personnel provide customers with a confident and responsive attitude that will ultimately produce a superior customer service and generate growth of sales.
* Prepare, implement, and supervise development strategies to enhance the caliber of employees, procedures, policies, and systems in a manner that guarantees customer satisfaction and cost efficiency.
* Sustains smooth communication channels with principals regarding supplies, prices, and payment terms of products; ensures the availability of technical support, policies & standards, procedures, work instructions, etc.
* Provides guidance (technical, administrative, etc.) to his subordinates; takes immediate and corrective action during emergencies.
* Ensures that all customer care related activities such as conducting customer satisfaction surveys, handling customer complaints, increasing customer awareness, and analyzing customer feedback are prepared by responsible subordinates.
* Conducts yearly performance appraisals for subordinates, delegates responsibility as necessary.
* Fleet planning by checking utilization, low & high seasons (de- and in-fleeting)
* Close collaboration with the branches
* Execute and organize vehicle purchase
* Manage damages, repairs & maintenance (monitor time, costs, and procedures)
* Ensure that all vehicles are properly maintained and in excellent condition
* Organize vehicle return and sales process
* Handle one-way rentals / return transportation of vehicles
* Create and follow up of fleet service standards and workflow rules for effective fleet
management in locations
Skills :
* Microsoft Office : Professional
Languages:
* English : Excellent

Job Details

Country:
KUWAIT
City:
Kuwait
Job Type:
Full Time
Industry:
Fleet / Transportation,
Salary From:
‎390
Salary To:
‎450
Gender:
Salary Negotiable:
No
Age From:
‎25
Age To:
‎30
Experience:
‎6 - ‎10 Years
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