ATM Channel - Operations and Support - ( 22000046 )
Description
.
Job Purpose
Job Purpose: Optimize ATM / ITM network performance and handle any issues that
affect network availability such as, technical issues, cash position, and
coordinate internally and externally to improve machines performance and
security.
Job Accountabilities
* Operational Support
* Monitoring a network of 300+ ATMs with an average of 1 million financial transactions for the value of KD128MM per month and generating a gross revenue of KD790K
* Oversee the migration of all ATMs / ITMs to our NEW internal network switch
* Manage the NEW switch related operation tasks
* Monitor and ensure NEW NCR incident management system (related to ATM/ITM critical and non-critical tickets) is adhering to SLA
* Manage multiple Cash in Transit Companies (CIT) and ensure they are adhering to SLA to guarantee ATMs are replenished and serviced on time
* Ensure NCR is adhering to SLA related to the new "managed services" as per agreement
* Ongoing test of newly added services and ensure smooth roll-out
* Create CRs and NRs for TID creation and overlook the deployment / removal, machine preparation, branding and marketing materials
* Communicate any new installation/ removal to all stake holders such as (Knet, CPD, CPU, Security, Cash unit, etc.) and manage related activities.
* Prepare periodic reports (Daily, Weekly and Monthly) for management regarding the utilization and performance of the ATM/ITM network
* Evaluating the performance of ATMs/ ITMs, operational services and recommending upgrades and maintenance accordingly
* Monitoring critical tickets maintenance dispatch & any network related tasks
* Vender Management
* Manage the invoices received from vendor and service provider.
* Reconcile monthly Channel GLs and resolve any discrepancies
* Development and new initiative
* Monitor competition as well as GB market share in terms of # of ATMs/ITMs and number/value of transactions and keep the bank aware of emerging technologies
* Research, analyze, and recommend enhancements to improve performance, or to troubleshoot operational or system problems
* Works closely with various internal and external stakeholders to launch any new or improved services or software / hardware upgrades
* Security
* Manage ATM/ |ITMs physical check to adhere to CBK requirements
* Support and maintain NCR application (EPO, RBU, SPS alerts , BIOS)
* Generic accountabilities
* Communicate operational procedures.
* Identifying and tracking key performance indicators (KPI's)
* Work on incoming projects / tasks upon assigned by management
* Corporate Governance and compliance:
* Work fully within risk policies and procedures and all compliance regulations
Job Dimensions:
* Reduce the Downtime of ATMs Network
* Assure Availability of All ATMs Network
* Improve ATM security of All ATMs Network
* Improve service excellence provided via ATM network.
* Increase the number of transactions on GBK's as per the business requirement
Key Performance Indicators
* Customer Satisfaction
* Staff developed and trained
* Staff understand job requirements and procedures
* Compliance with all operational procedures and instructions, risk policies and all other role or department specific procedures and regulatory requirements
Qualifications
.
Education / Qualifications:
Bachelors degree or Equivalent experience
Knowledge:
Good knowledge in the ATM field/Consumer Banking Products and Customer
segments.
Analysis of all Sales related activities
Experience:
6+ years of experience in banking
Generic & Specific Skills:
* Preferably Bilingual (Arabic & English)
* Analytical thinking and reasoning skills
* Presentation Skills
* Conceptual thinking
Primary Location : Kuwait
Job : Mid Level Jobs
Organization : Channel & Distribution Support
Full-time
Day Job
Job Posting : Jun 27, 2022, 1:29:33 AM
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