Senior Relationship Officer

؜ - ؜الكويت ؜ -
موقع المُعلن

تفاصيل الوظيفة

Job Requirements:



  • Bachelor 's degree or higher diploma in banking.

  • Advanced knowledge of products and services.

  • Good understanding of customer needs.

  • Minimum of ‎4 years in a branch role, typically RO.

  • Direct Sales experience in retail banking.

  • Experience of handling customer transactions and requests.

  • Excellent sales and customer service skills.

  • Fluent in Arabic and English.


Job Responsibilities:



  • Manage relationships with customers through handling queries and marketing/selling products.

  • Support the Branch Manager in his daily duties and act on his behalf when required.

  • Sales: Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives.

  • Sales opportunities: Maximize opportunities to sell additional products and services to the existing Customers.

  • Business development: assist in developing marketing and business opportunities by supporting branch manager in representing the bank externally and in the community.

  • Products: Explain products and services to customers in order to achieve sales.

  • Priority customers: Maintain and manage strong relationships with Elite customers and refer sales opportunities to the Premium Banking team.

  • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.

  • Complaints Resolve issues and complaints from customers; escalate issue when outside authority.

  • Customer requests: Process requests from new customers and provide them with excellent service from day ‎1.

  • Customer transactions: Support CSRs in customer transactions, ensure transactions are promptly logged and documents completed


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ملخص الوظيفة

  • المُعلن : Expertise Recruitment ME
  • تاريخ الإعلان : 23/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

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Language: English