Relationship Officer

؜ - ؜الكويت ؜ -

تفاصيل الوظيفة

Date: May ‎18, ‎2022
Location: Kuwait
Company: AL AHLI BANK OF KUWAIT


Reports To


Branch Manager


Job Purpose


Manage relationships with customers through handling queries and
marketing/selling products


Generic Accountabilities


Specific Accountabilities



  • Sales Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives

  • Sales opportunities Maximize opportunities to sell additional products and services to the existing Customers

  • Products Explain products and services to customers in order to achieve sales

  • Priority customers Maintain strong relationships with priority customers and refer sales opportunities to Premium Banking team

  • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

  • Complaints Resolve issues and complaints from customers; escalate issue when outside authority

  • Customer requests Process requests from new customers and provide them with excellent service from day ‎1

  • Customer transactions Support CSRs in customer transactions, ensure transactions are promptly logged and documents completed


Job Success Factors



  • Retention of priority customers

  • Effective handling of customer requests, applications etc.

  • Achievement of sales targets

  • Customer satisfaction with products

  • High levels of customer service, positive feedback, minimum complaints

  • Requests processed professionally

  • Opportunities for sales identified and converted

  • Complaints and issues handled well and quickly


Education


Bachelor's Degree or Equivalent Certification/Experience in Banking/Financial
services


Experience



  • Minimum of ‎2 years in a branch role, typically CSR

  • Sales experience

  • Experience of handling and customer transactions and requests


Skills


Work Contact


Interview Questions


JD Code

ملخص الوظيفة

  • المُعلن : Al-Ahli Bank Of Kuwait
  • تاريخ الإعلان : 05/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

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