Application Specialist

The Position
The Roche Kuwait early in career Program is a ‎12 months rotational development
program at Roche. The program is tailored for high potential individuals at an
early stage of their career, and NO work experience is required. The program
accelerates their professional development and enables them to be key
contributors to Roche's purpose and what patients need next.
Roche Kuwait offers Application Specialist position for a period of ‎11
months and one month rotation with the below main responsibilities:
Your Responsibilities
* Provides a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas.
* Delivers best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers.
* Continues development of application skills to ensure resilience in the support of all products.
* Ensures coverage across the required core and out of hours, in line with agreements with customers.
* Proposes proactively and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback.
* Performs instrument training, configuration, and instrument commissioning for new installations.
* Active member of the installations team supporting the process with setup, optimization, workflow, correlation, etc.
* Ensures that all administration is completed in a timely and accurate manner, and guarantees the activity reporting at the CRM software and appropriate escalation of product issues to management center, and ensures that all administration is completed in a timely and accurate manner.
* Performs corrective visits to sites as part of case escalation.
* You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.
* Increase Customer Satisfaction levels.
* Efficient cost management, contributing to the achievement of the profitability objectives.
* Accountable for ensuring compliance 's rules & ethic code when working with Health Care Professional to strengthen the company's image.
Your Opportunity
* Participants build an extensive network within Roche and upskill themselves
* Best possible work environment is designed to foster participants' learning experience
* Participants will have access to senior leaders and will be assigned to a mentor to support their career journey
* Contributing to purpose driven projects and taking responsibilities from day ‎1
Who are you?
* You hold a Bachelor or Master degree in Life Sciences, Economy, Business, Public Affairs or any related areaYou are at an early stage in your career. Fresh graduates will be preferred
* Having a basic understanding of healthcare system is preferred
* You are eager to work with diverse cultures
* You are curious and have passion for learning new things, and have high degree of integrity and courage
* You have excellent communication and innovative skills
* You are proficient in English
Our mission
Roche is a global pioneer and leader in Personalized Healthcare. We provide
breakthrough differentiated medicines and diagnostic tests using expertise in
Science, Technology and Data so that people can live better lives. We believe
it 's urgent to deliver medical solutions right now - even as we develop
innovations for the future. We commit ourselves to scientific rigor,
unassailable ethics, and access to medical innovations for all.
We are living in truly historic times. The rapid digitalization of healthcare
fuels an accelerated transformation in our industry. This change requires
leaders who are entrepreneurial, who trust and encourage teams to take risks,
learn and progress quickly.
Program Characteristics/Scope
* A rotational talent development program
* ‎12 months in different disciplines
Who we are
At Roche, more than ‎100,000 people across ‎100 countries are pushing back the
frontiers of healthcare. Working together, we've become one of the world's
leading research-focused healthcare groups. Our success is built on
innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.