Director Of Human Resources

What will it be like to work for IHG?
About us IHG ® is one of the world's leading hotel companies, with a promise
to provide True Hospitality for everyone. Making everyone feel welcome and
cared for, recognized and respected, whoever and wherever they are in the
world. Our brands are well-known and loved the world over - Regent Hotels &
Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants,
Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels
& Resorts, Voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club
Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and
Candlewood Suites®. Join us and not only can you benefit from the world of
variety and opportunity that comes with working for a global organization, you
can also look forward to being part of a company that will appreciate you for
being you. We give you room to be yourself.
What will I be doing?
People
* Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
* Educate and train managers on HR disciplines to foster productivity and enhance performance
* Welcome and conduct new team member orientation
* Oversee maintenance of accurate and up-to-date personnel files and records for all employees
* Ensure hiring standards and applicable laws and regulations are followed
* Build great relations with outside contacts
Financial
* Help create and work within the HR budget.
* Monitor staffing and labour standards to manage costs
* Mitigate financial risks associated with employee relations issues
* Identify and analyse local compensation and benefits practices to ensure financial competitiveness
Guest Experience
* Develop creative ways to inspire and motivate team members to provide guests with a unique experience
* Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
* Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
* Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
* Ensure compliance with relevant employment laws and hotel or company policies and procedures
* Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
* Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
* In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
* Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
Accountabilities
* This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team
What are we looking for?
* Bachelor's degree / higher education qualification / equivalent
* ‎4 years' of related experience in HR
* Some supervisory experience also preferred
* Professional HR designation preferred
* Ability to maintain confidentiality to the extent possible in all HR related matters
* Must speak local language(s)
* Other languages preferred