We are looking for Customer Care Officer to effectively respond to customers'
queries, solve service issues, enhance customer experience and ensure
outstanding customer service.
Responsibilities and Duties:
* Commits to quality service for every passenger and responds to general enquiries with accurate information on Jazeera products or by effectively sourcing relevant & accurate information from necessary sources
* Maintains a working knowledge of the current process and relevant support services within and from other connected departments to ensure a better understanding of issues and solutions
* Demonstrates knowledge and understanding of passengers with unsatisfied travel experiences of money loss, health and personal schedule troubles
* Handles Customer's complaints & feedback
* Handles all guest queries effectively & professionally whilst building rapport and ensuring outstanding quality service is provided
* Effectively handle DGCA & Local Authorities Complaints & Lawsuits and escalates issues as required
* Investigate claims cases and ensures that company terms and conditions are adhered
* Ensures service recovery once the investigation concludes with the passenger's right to be compensated
* Oversee technical implementation of Customer Loyalty Programs across all the channels
* Uses technology and software applications effectively in accordance with task requirements
* Maintains a high level of service quality ensuring customer satisfaction
* Any other task as assigned by Manager
Requirements and Qualifications:
* Minimum 2 Years experience in Customer Service
* Preferred background experience in Banking/Automobile/Aviation/Telecommunication
* Excellent communication skills in English. Arabic is an added advantage
* Attention to detail, quality and meticulousness of tasks
* Good appearance
* Good knowledge of MS Office, computer applications and office administration work
* Creative with new Ideas for immediate implementation for Customer Service & Satisfaction
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