We are Allianz Partners. The leader in assistance and insurance solutions in
the areas of international health, assistance, automotive, and travel
insurance. Allianz Partners is a global family of over 19,000 employees across
78 countries. This role is in the International Health part of the business,
which has a number of well-known customer-facing brands such as Allianz Care,
Nextcare, and Medi24.
The International Health line of business provides international health, life
and disability insurance and services, reinsurance, and administration
services to a wide range of customers. These include multinational companies,
intergovernmental organizations (IGOs), non-governmental organizations (NGOs),
private individuals, families, and students. Our mission is to ensure that
customers have access to quality healthcare through our support, care, and
commitment to go the extra mile. We are a truly global health partner for our
customers, ensuring fast and simple access to the best advice, treatment, and
value for our customers.
JOB DETAILS / ROLE PURPOSE:
Our Care Advisors support customers in many different languages and are the
first point of contact of our clients worldwide (including brokers and medical
providers). The Care Advisors must anticipate and meet the needs of our
clients as well as coordinate interdepartmental work, consistently delivering
a high quality service and committing to continuous improvement.
KEY RESPONSIBILITIES:
* Responding to queries regarding cover, claims, hospitalisation, complaints
* Commit to the departments service standards across phone, email, live chat and customer experience metrics such as customer satisfaction and NPS.s hospital admissions, evacuations, repatriations and other cases as required
* Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
* Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
* Assist our in-house medical team in coordinating client
* Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
* Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
KEY REQUIREMENTS:
* Experience in a customer facing role
* Previous experience in Call Centre environment would be beneficial
* Previous experience in an Insurance or Medical environment would be beneficial
* Experience working in pressurized environment with tight deadlines
* Strong Knowledge of Microsoft Office ( Excel, Word)
* Applicants must be flexible to work within our rotating shift patterns
* Fluency in English
Must be fully flexible to work rotating shift patterns including shift work,
nights and weekends
Job Level:
Entry Level
Location:
EG
Available until:
17/12/2022
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
Nextcare Egypt
Job Type:
Full-Time
Remote Job:
Not applicable
Employment Type:
Permanent
ID:
18910
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