SUMMARY:
The main duty of an Customer Care Unit Officer is to respond to communication
inquiries / complaints raised by members, providers, brokers, and payers as
per the standard procedures. The incumbent is also responsible to ensure that
all c\ases are responded within predetermined time scales and are dealt with
the highest standards of customer service. The CCU Officer will also document
details of all cases and actions taken, in order to make further follow-ups
and corrective action as required. The CCU Officer will correspond with Care
Center Management accordingly and comply to provide a customer-oriented
service at all times.
MAIN TASKS:
Customer & Market Excellence:
* Strive for excellence at every touch point with the customer
* Foster state-of-art technical/operational knowledge and strive for continuous simplification
* Be the benchmark
Collaborative Leadership:
* Empower the team and provide purpose and direction
* Develop people, provide feedback and care to employee wellbeing
* Collaborate and exchange best practice.
Entrepreneurship:
* Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
* Take ownership and responsibility
* Embrace innovation and a culture that allows to make decisions without fear of retribution.
Trust:
* Act with integrity, honor commitments, tell the truth
* Foster diversity and inclusiveness
* Act transparently and promote corporate social responsibility.
MINIMUM REQUIREMENTS:
* Bachelors Degree ; Medical background (Medical, Paramedical)
* 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
* Physically fit to carry out duties.
* Legally permitted to work in the country of operations.
* Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
* Excellent customer service and support skills.
* Excellent Arabic & English language skills
37330 | Operations | Professional | Non-Executive | Allianz Partners | Full-
Time | Permanent
Allianz Group is one of the most trusted insurance and asset management
companies in the world. Caring for our employees, their ambitions, dreams, and
challenges, is what makes us a unique employer. Together we can build an
environment where everyone feels empowered and has the confidence to explore,
to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be
an equal opportunity employer. We encourage you to bring your whole self to
work, no matter where you are from, what you look like, who you love or what
you believe in.
We therefore welcome applications regardless of ethnicity or cultural
background, age, gender, nationality, religion, disability, or sexual
orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One
means to achieve diverse teams is a regular rotation of Allianz Executive
employees across functions, Allianz entities and geographies. Therefore, the
company encourages its employees to be motivated in gaining varied skills from
different positions and to collect experiences from across Allianz Group.
Job Level:
Professional
Location:
Dubai, AE
Area of Expertise:
Operations
Unit:
Allianz Partners
Employing Entity:
NEXTCARE Claims Management LLC
Job Type:
Full-Time
Remote Job:
Not applicable
Employment Type:
Permanent
ID:
37330
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