Call Center Representative
Call Center Representative Responsibilities:
• Answering or making calls to clients to learn about and address their needs,
complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible
solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team
members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while
providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better
suit client needs.
• Adhering to all company policies and procedures.
Call Center Representative Requirements:
• High school diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written
communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing
skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Fluency in English and Arabic
Interested Candidates may submit cv to [email protected]// 60384932
(Whattsapp)
Call Center Representative Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engagi…
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