Overview
* Responsible for supporting AMESA Systems & Platforms lead on all the technology implementations, ensure systems continuous improvement and governance model are in place.
* Ensure delivering required system service levels and build new system capabilities for managing HR processes though translating Sector/BUs process gaps into adoptable digital solutions, and ensure consistency across the sector with global standards.
Responsibilities
* Work closely with BUs & Service Enablement team to identify process/technology gaps and craft opportunities for automation to drive improvement.
* Accountable for managing system's business requirements, design, UAT and sign off in coordination with GHROPs team for all new implementations and improvements (EC, MyP&D, Kenexa, Beqom, ICM..etc.)
* Deliver and sustain the technical/data/process elements of the deployment of all HR Projects.
* Evaluate and analyze sector/local systems performance in close collaboration with IT to maximize efficiency and minimize risk
* Manage EC & HR Downstream tools data security, market requirements, ensure full compliance & data governance is in place for critical employee data
* Periodically review role-based permissions on who access to which information and action (as per global guideline on defining groups, creating roles and assigning roles to the group)
* Laise and monitor with GBS all AMESA CRs, QBs, Mass Upload, etc.
* Lead vendors consolidation initiatives on Payroll to ensure data quality and efficiency
* Support HRIS solution implementations, partnering with IT and vendors to ensure a smooth execution and no disruption to employee experience
* Support systems integrations requirement
* Support migration of legacy HR applications to Global HR Core Tools by partnering with relevant stakeholders
* Communicate HR system issues and enhancements to system owners/end users
* Act as Data Governance Gatekeeper for any system related changes
Qualifications
* Experience in HR process improvement and management, operations, system enhancements, and shared services; leverage lean practices to streamline HR service delivery
* Strong architecture skills with ability to ensure diverse portfolio of systems and tools integrate flawlessly to meet end user and business requirements in most effective and efficient manner.
* Strong project management skills and PM certification is a plus
* At least 5 years of general professional experience in Data Management & Systems implementation
* Experience of working across a sector/ different countries would be preferable
* University degree preferably in IT or Informatics
* Practical knowledge of SLAs and CRMs preferably ServiceNow
* Time management - ability to focus and get things done and know what business is critical; able to deal with conflicting priorities and ambiguity
* Expertise of HR technologies & design principles: Expertise in HR current and emerging technology and its implementation. Subject experts to identify core issues and correct it.
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