Test Center Administrator (TCA) - (Egypt)

COMPANY DESCRIPTION
Established in ‎1951, Amideast is an American nonprofit organization dedicated
to creating hope, opportunity, and mutual understanding among people in the
Middle East, North Africa, and United States through life-changing
opportunities for education and cultural exchanges.
Working with local, regional, and international partners, we provide programs
and services that improve educational opportunity and quality, expand access
to U.S. study, empower youth and women, strengthen local institutions, and
develop language and professional skills for success in the global economy.
Headquartered in Washington, D.C., Amideast operates offices in ‎11 countries
in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION
Test Center Administrator in Prometric centers to lead and control the
computer-based test center environment. The Test Center Administrator plays a
critical role in the protection of our clients ' intellectual property and
ensuring the integrity of tests delivered in Prometric centers. They must be
vigilant, disciplined, and diligent in his/her test delivery duties.

RESPONSIBILITIES
* The Test Center Administrator (TCA) will mainly proctor computer-based test candidates. Duties include but are not limited to:
* Provide security at the testing facility. Ensure all locks and security systems are properly used.
* Take required security precautions when candidate arrives for testing.
* Checking IDs according to client specifications.
* Performing biometric procedures, both during check-in & before and after breaks
* Launching exams
* Escort them into testing area and instruct examinees on use of computer
* Monitor candidates while they are taking their tests
* Administering exam breaks and verifying the returning examinee
* Communicating with Prometric's Global Test Center Support to escalate technical and immediate issues.
* Filing Center Problem Reports (CPRs in AP&C centers; Site Reports in IT center)
* Respond to temporary crises and difficult situations, e.g., technical malfunction
* Receive candidate telephone calls and provide appointment confirmations and directions to the test center
* Sign candidates out of testing room when testing is complete
* Ending the exam; collecting note boards, scratch paper and exhibits; printing score reports
* Operating the computers systems used to check-in examinees and deliver tests
* Professionally interacting with examinees
* Dealing with potential cheating situations
* Ordering of testing supplies
* Delivering Testing Accommodations exams
* Ability to deal with adverse situations
* Operate computer software and other test center equipment
* Become expert with Prometric's test administration software
* Support operations and technical personnel with the data communications
* Operate a video camera, VCR, digital camera, telephone system, and alarm system
* Other customer service, operational, administrative, or duties directed by the Test Center Manager
QUALIFICATIONS & SKILLS
* Bachelor's degree of any discipline
* Knowledge of basic PC operations and Windows. Familiarity with Microsoft Word and Excel is preferred.
* Exposure to computer hardware and networks.
* Arabic & English fluency is required
* Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
* Ability to write routine reports and correspondence
* Ability to speak effectively before groups of customers or employees of the organization
* Ability to apply common sense understanding and carry out instructions
* Ability to deal with problems involving several variables in standardized situations
* Strong customer service-oriented
* Accountable, results oriented
* Vigilant, disciplined, and diligent
* Team player
TRAINING & CERTIFICATION
* Every newly hired TCA must undergo a period of ‎2 weeks orientation (unpaid). During that time, the new TCA will take Prometric's online course as well as participate in on-the-job-training/observation. At the end, s/he must take and pass the certification exam in order to become a certified TCA
WORK CONDITIONS
* Part time job, during weekdays in Prometric centers (‎8 AM - ‎7 PM)
* Schedules are set according to applicant availability and center need
The physical demands and work environment that have been described is
representative of those an employee encounters while performing the essential
functions of this position. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
This position description is an overview of the major functions and
requirements of this position. This document is not intended to be an
exhaustive list encompassing every duty and requirement of the position; the
Employee's Manager may assign other duties as related or as otherwise deemed
appropriate and necessary within the general scope, without the need for
additional compensation.
Amideast is an equal opportunity employer and prohibits discrimination and
harassment of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic
protected by law.
Positions that involve interaction with children will be required to read,
acknowledge, and comply with and attend special training in accordance with
the Child Protection and Safeguarding policy. All Amideast representatives
must comply with the Code of Conduct and all applicable organizational
policies which include but are not limited to, Anti-Human Trafficking and
Prevention of Sexual Exploitation and Abuse.