Test Center Administrator

COMPANY DESCRIPTION:*
* Established in ‎1951, Amideast is an American nonprofit organization
dedicated to creating hope, opportunity, and mutual understanding among people
in the Middle East, North Africa, and United States through life-changing
opportunities for education and cultural exchanges. Working with local,
regional, and international partners, we provide programs and services that
improve educational opportunity and quality, expand access to U.S. study,
empower youth and women, strengthen local institutions, and develop language
and professional skills for success in the global economy. Headquartered in
Washington, D.C., Amideast operates offices in ‎11 countries in the MENA
region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION:
Amideast seeks a highly motivated individual to join the testing team and
provide testing services. The Test Center Administrator works in a
professional Test Center setting and ensures the integrity of our testing
services by proctoring and controlling the test center environment.
RESPONSIBILITIES:
* Complete mandatory TCA training, which includes trainings and certification exams as required
* Greet examinees and verify identification
* Register and prepare candidate information on the Roster/Score Card
* When applicable, collect candidate's biometric information (collect fingerprints)
* Monitor candidates as they complete their exam
* Resolve candidate issues and technical issues or report them to the appropriate supervisor
* Protect security of all computer software in Test Center environment
* Reboot computer servers and reset passwords when necessary
* Other responsibilities include proctoring off-site testing
* Count and monitor all test materials, as outlined in the Test Manual
* Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
* Customer service and front desk support
QUALIFICATIONS AND SKILLS:
Required
* Bilingual (Arabic and English)
* Minimum Educational level: High school Diploma
* Communicate effectively with the public from a position of authority
* Ability to read and interpret documents such as operational and maintenance instructions
* Ability to submit detailed reports and correspondence
* Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
* Capable of lifting ‎25 pounds
* Exposure to Microsoft Windows-based computer applications
* Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
* Hard worker and motivated
* Excellent communication, Interpersonal and organizational skills
* Customer service oriented
* Leadership and supervisory skills
* Detail oriented
* Excellent teamwork spirit
* Ability to work under pressure
* Able to maintain professional demeanor and appearance
* Flexibility to travel to other Emirates to conduct proctoring sessions
* Flexible during days and evenings on various days and times subject to change according to demand of testing schedule
Preferred
* One to two years customer service-related experience required
* UAE driving license with own car
* Bachelor's degree
Up to ‎40% business travel may be needed to support test sessions as needed.
This position description is an overview of the major functions and
requirements of this position. This document is not intended to be an
exhaustive list encompassing every duty and requirement of the position; the
Employee's Manager may assign other duties as related or as otherwise deemed
appropriate and necessary within the general scope, without the need for
additional compensation.
Amideast is an equal opportunity employer and prohibits discrimination and
harassment of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Positions that involve interaction with children will be required to read,
acknowledge, and comply with and attend special training in accordance with
the Child Protection and Safeguarding policy. All Amideast representatives
must comply with the Code of Conduct and all applicable organizational
policies which include but are not limited to, Anti-Human Trafficking and
Prevention of Sexual Exploitation and Abuse.