Air Logistics Customer Care Expert

We deliver high quality solutions to our customers and we are leaders in the
logistics industry. Join us and become a part of our great team.

Your Role

The Air Logistics Customer Care Specialist is responsible for ensuring that
our customer's experience is a positive one each and every time they engage
with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a
team within our CCL - Customer Care Locations, who are responsible for direct
interaction with our customers, proactive customer service, problem-solving,
customer follow-up, interaction with our sales colleagues, and equally as
important, ensuring that our Operational Care Centers (OCC's) have all of the
necessary information (including systematic information) to be able to execute
on our customer behalf.

Your Responsibilities

• Customer Care and Satisfaction Mgt: Pro-actively advise and consult Customers to ensure satisfaction


• Shipment Performance Monitoring: Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.


• Customer On-boarding: Inclusion and transfer of customer requirements into the Kuehne Nagel systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables


• Complaint Management: Field Complaint Calls, and provide problem resolution in alignment with stakeholders


• Quotation Management: Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure.


• Operational Relationship Mgt: Knowledge exchange with the sales and account mgt teams.


• Reporting and Performance Analysis Creating, refining and reviewing reports as needed including Performance analysis
  Claims Management: From reporting through to closure

Your Skills and Experiences

• ‎2 years of experience in the same position


• Air Export experience is a must


• The role holder needs to bring the right attitude to the job with a focus on driving profitable operational solutions for the organization making sure we can deliver, maintain and improve.


• They should have a focus on leadership, project management, systems knowledge, and above all else, a process improvement mindset.


• They must be flexible, and trustworthy and demonstrate a high level of business judgment, focus, and commitment to be successful in this role.


• Proficiency in English
  About Kuehne+Nagel* *
  With over ‎80,000 employees at some ‎1,300 locations in over ‎100 countries, the
  Kuehne+Nagel Group is one of the world's leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed
to diversity in our teams with regard to people with disabilities. We believe
that you can make a valuable contribution to Kuehne+Nagel and look forward to
receiving your application.
CONTACT
[email protected]
Mohamed Fouad
Location
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Next steps to joining our team
Step ‎1
Complete your online application
Step ‎2
Speak with your Kuehne+Nagel recruiting specialist
Step ‎3
Meet our hiring team
Step ‎4
Decide if you will accept the offer
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