Air Logistics Healthcare Customer Care Specialist

The Air Logistics Healthcare Customer Care Specialist is responsible for
ensuring that our customer's experience is a positive one every time they
engage with Kuehne + Nagel.

Your Role

Specifically, the Customer Care Specialist is part of a team within our CCL's
- Customer Care Locations, who are responsible for direct interaction with our
customers, proactive customer service, problem-solving, customer follow-up,
interaction with our sales colleagues, and equally as important, ensuring that
our Operational Care Centers (OCC's) have all of the necessary information
(including systematic information) to be able to execute on our customer
behalf.

Your Responsibilities

• Pro-actively advise and consult Customers to ensure satisfaction


• Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.


• Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables


• Field Complaint Calls, and provide problem resolution in alignment with stakeholders


• Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure.


• Knowledge exchange with the sale Team


• Creating, refining and reviewing reports as needed including Performance analysis and account management teams.

Your Skills and Experiences

• Prefer candidates who had ‎2-‎3 years working experience of customer service in freight forwarding, fresh graduate also will be considered.


• Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.


• Good communication skill


• Air export/import knowledge will be added advantage


• Inherently driven and eager to contribute with a willingness to embrace flexible working hours.

Good Reasons to Join

We offer an employee friendly environment for you to develop and grow to
become a skilled transportation logistics professional in a challenging and
fast developing company with a competitive salary and opportunities for
further development within the Kuehne + Nagel Group. If, like us, you put
customers at the heart of everything you do, you can expect to be rewarded
with a complete package of benefits on top of a salary that grows with you as
you grow in our business.
About Kuehne+Nagel* *
With over employees at some ‎1,300 locations in over ‎100 countries, the
Kuehne+Nagel Group is one of the world's leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed
to diversity in our teams with regard to people with disabilities. We believe
that you can make a valuable contribution to Kuehne+Nagel and look forward to
receiving your application.
CONTACT
Mohamed Garba
‎030 ‎4036371405