Customer Care Specialist, Air Logistics

We are looking for an experienced Customer Care Specialist, Air Logistics to
join our Jeddah team. You should have air logistics experience and be a fluent
in Arabic with excellent English communication skills.

Your Role

You will be part of a team within our CCL's - Customer Care Locations, who are
responsible for direct interaction with our customers, proactive customer
service, problem solving, customer follow up, interaction with our sales
colleagues and equally as important, ensuring that our Operational Care
Centers (OCC's) have all of the necessary information (including systematic
information) to be able to execute on our customer behalf.

Your Responsibilities

• Customer Care and Satisfaction Mgt: Pro-actively advise and consult Customers to ensure satisfaction.


• Shipment Performance Monitoring: Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.


• Customer On-boarding: Inclusion and transfer of customer requirements into the KN systems (including sold rates and otheragreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables.


• Complaint Management: Field Complaint Calls, and provide problem resolution in alignment with stakeholders.


• Quotation Management: Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing,up-selling, and requisite follow up and closure.


• Operational Relationship Mgt: Knowledge exchange with the sales and account mgt teams.
  Reporting and Performance Analysis: Creating, refining and reviewing reports
  as needed including Performance analysis.


• Claims Management: manage claims from reporting through to closure.

Your Skills and Experiences

• Fluent in Arabic is "Must have" with excellent English communication skills.


• Two to five years of air logistics experience is "Must have".


• Freight Forwarding experience in air logistics is "Highly preferred to have".


• Demonstrable analytical, conflict resolution, problem solving and organizational skills.


• Decision Making skills and the ability to work under time pressures is a must.


• Ability to speak persuasively whilst demonstrating empathy, adaptability, and the use of positive language.


• The ideal candidate must demonstrate self-control, patience, effective listening, attentiveness, and time management.

Good Reasons to Join

We offer an employee-friendly environment for you to develop and grow to
become a skilled transportation logistics professional in a challenging and
fast-developing company with a competitive salary and opportunities for
further development within the Kuehne + Nagel Group. If like us, you put
customers at the heart of everything you do, you can expect to be rewarded
with a full package of benefits on top of a salary that grows with you as you
grow in our business.