Unit Manager, Trade Operations

Job : Business Efficiency
Primary Location : Africa & Middle East-Egypt-Cairo
Schedule : Full-time
Employee Status : Permanent
Posting Date : ‎03/Feb/‎2023, ‎12:47:‎50 AM
Unposting Date : ‎17/Feb/‎2023, ‎5:59:‎00 PM

The Role Responsibilities
Strategy
* To assist the Head of Trade Ops in managing and overseeing the day-to-day Operations with the aim to achieve:
* Operational standards / compliance
* Increased productivity and efficiency
* Good cost control within the team
* Good quality control on operational / transactional risks
* Compliance with regulations relating to Trade
* Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and services.
* Work closely with Trade Product Operation and GBS to standardize, simplify, improve and streamline process to strive for continuous productivity improvement.
* Assist Head of Trade Services in implementing changes to internal standards and procedures in line with development in the business.
Process, Productivity and Budgetary Management
* Manage daily operations accordingly to the laid down procedure and standard of service and ensure operations complies with applicable:
* Generic Product Program and Country Product Addendum
* Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
* Sanctions Policy and Procedures
* Group Policies / Department Operating Instructions
* Legal and Compliance Policies
* Local Regulations
* Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers by team members who possess the compatible expertise.
* Counter
* Pre-processing / Scanning
* Safekeeping
* Post-processing and dispatch
* Document endorsements and substitutions
* Authorised Signatory of Trade Instruments
* Archival
* Regulated in Country Processing Activities
* Local Products
* Assist Head of Trade Operations for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies.
* Assist Head of Trade Operations to achieve the financial performance targets of operations and to drive the respective country to prioritize investments into making client journey simpler, faster, better Challenge status quo in driving courageous conversations of doing business with Right Clients with a sustainable cost / income ratio.
* Verify and authorise all trade services transactions of the team, within delegated authorities and TP system release limits (wherever applicable)
* Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk.
* To ensure that all transactions are finalized in a timely manner and within the agreed service standards defined by the Bank for a particular customer and product.
* Organise work flow to achieve maximum productivity.
* Act as the primary point of contact for Customer Service Group and Customers for enquiries / problem resolution.
* Monitor all transactions to ensure obligations / payments are duly met.
* Monitor and report to Head of Trade Services all irregular items with a view to take corrective action for timely liquidation of such items.
* To keep safely customer documents and also keep accurate and complete records / files for all transactions as per policy and country law.
* Ensure all charges are applied correctly and appropriate approvals are held for waivers.
* Participate in the training and development of Trade Services personnel to ensure operational excellence at all levels.
* Operational Risk Management.
* Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager.
* Ensure smooth flow of documents to GBS after pre-preparation of documents for scanning is carried out.
* Sign documents viz. LC, Guarantees, etc wherever applicable.
* To maintain cordial relationships with Key Trade Services relations and to ensure understanding of business needs, customer satisfaction, zero errors, no customer complaints, no duplication of transactions, etc.
* To participate in BCP/DRP Testing at all times.
* Contributing to process improvements.
Business Continuity Management
* Assist Head of Trade Operations to ensure an adequate Business Continuity Management ("BCM") plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.
People and Talent
* Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers' queries and apply the operational standard required by the Bank.
* Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
* To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully.
* Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
Risk Management
* Monitor workflow of transactions during pre-processing and post processing ensuring items are completed within agreed TAT and any items escalated in case of TAT breach.
* Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
* Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
* Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head / BRM as appropriate. Support operations team pre / post audits and assurance reviews.
* Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time.
* Embed the Group's values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
Regulatory and Business Conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Always work towards achieving the outcomes set out in the Bank's conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
* Monitor the effective communication and implementation of regulatory changes.
Key Stakeholders
Internal
* Head and team members of Trade Operations
* Head and managers of GBS
* Trade BRM
* Group Trade Operations and Centre of Excellence
* Local TB Product Management
* CCIB Head, RMs and CMs
* BB Head and RMs
* Business Technology
* Front Office and Middle Office
* Other Operations Functions
* Other Functions (HR, Finance, Legal and Compliance, Tax)
* Audit and investigations
External
* Clients
* Other Banks
Our Ideal Candidate
* University degree.
* ‎3 - ‎5 years Trade Services general operational knowledge.
* ‎6 years all round banking experience.
* Thorough understanding of ICC rules, local laws, legal risks.
* Knowledge of Trade documentation and shipping terms.
* Knowledge of Bank's laid down procedures.
* Good communication and PC skills.
* Supervisory skills.
Role Specific Technical Competencies
* Operational Risk
* Information Security
* Data Management
* Product and Processes
* Business Partnering

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For
more than ‎160 years, we've worked to make a positive difference for our
clients, communities, and each other. We question the status quo, love a
challenge and enjoy finding new opportunities to grow and do better than
before. If you're looking for a career with purpose and you want to work for a
bank making a difference, we want to hear from you. You can count on us to
celebrate your unique talents. And we can't wait to see the talents you can
bring us.

Our purpose, to drive commerce and prosperity through our unique diversity ,
together with our brand promise, to be here for good are achieved by how we
each live our valued behaviours. When you work with us, you'll see how we
value difference and advocate inclusion. Together we:
* Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
* Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
* Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and
benefits to support your mental, physical, financial and social wellbeing.
* Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
* Time-off including annual, parental/maternity (‎20 weeks), sabbatical (‎12 weeks maximum) and volunteering leave (‎3 days), along with with minimum global standards for annual and public holiday, which is combined to ‎30 days minimum
* Flexible working options based around home and office locations, with flexible working patterns
* Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
* A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
* Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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