Assistant Restaurant Manager (Ma itre D'hotel)
Reports to Restaurant Manager
Indicators of Success
Achievement of customer satisfaction and loyalty goals
Areas of Responsibility
* Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
* Follow up with guests with additional services that enhance the guests' experience.
* Handle guest requests personally and/or refer as appropriate.
* Demonstrate the Four Seasons values when providing service and teamwork.
* Create luxury for all the senses by greeting and seating guests.
* Help servers provide service during busy times.
* Follow up with guests throughout their meal to ensure that they are receiving the experience they requested.
* Handle customer inquiries and complaints
Success Factors
* Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
* Attend to detail: Ensure that data is accurate, and work is thorough, meeting the highest standards.
* Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
* Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
* Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
* Develop self and others: Continually work to develop own capabilities and the capabilities of others.
* Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
Key Skills and Requirements
* Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
* Planning: Skillfully determine whether tasks should be attempted, identifying the most effective way of completing the task, and preparing to overcome expected difficulties.
* Outgoing personality
* Well presented
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey…
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