Assistant Restaurant Manager

To consistently deliver EPIC Experience in accordance with the Brand and
Operating Standards ensuring customer satisfaction and profitability

Restaurant Manager Profile

Restaurant Manager comes with a passion and long term vision for restaurant,
this vision shapes other people’s action and decisions. They form great teams;
they set the ground rules while enabling a team and its members to achieve
their full potential. They know enough about their restaurant and people, but
they don’t get bogged down under pressure, they walk the talk; they feel
empowered and empower people creating trust and a reputation for integrity.
They go beyond their call of duty to ensure complete customer satisfaction.

The complete success lies when a restaurant manager displays ownership of the
restaurant and treats the restaurant and the team members like their own

Resources required:
Direct Reports: ‎3 to ‎5 members - BOH & FOH. Wider team can vary from ‎20
to ‎60 depends on the size/volume of sales of restaurant.

Financial Dimensions: Business performance indicators like Sales: Year on
Year & Actual vs. Budget; Gross Profit; Customer/Cover Count

KEY RESPONSIBILITY AREAS:
Financial

Achieving top line sales by leading the restaurant team to achieve sales
target
To ensure sound financial control of the restaurant in accordance to set
financial parameters by managing income and expenditure to ensure required
return on investment
To ensure business growth by monitoring business performance indicators
(Sales: Year on Year & Actual Vs Budget, Gross Profit, ATV, Customer Count,
Menu Mix, Day Parts, Complaints /reviews/ ratings, labour turnover, payroll
and staff cost percentage vs sales) on a daily/weekly basis, communicate the
results to the management team and develop & manage an action plan to promote
the improvement
Analyses the sale point wise (Dine-in, delivery & drive in) and grow them
month on month
Finding opportunities and reasons of sales loss and bridge the gap
Identify opportunities for external and internal events/group including
outside catering and execute the same
Ensure proper execution of central marketing initiatives at store level
Work with Operations Manager and Home Delivery Manager to Identify the
opportunities to maximise the home delivery business
Ensure bottom line achievement of the restaurant
Ensure preventive maintenance is done for all the equipment as per the
calendar to reduce sales loss and costly repair
Ensure all cash related polices in the GSP are being followed at the
restaurant

People

Provide leadership and direction to all key reports and wider team -
Communicate restaurant’s goals and objectives, and accomplishment of these
with the team
To develop and monitor rostering on a weekly basis to ensure sufficient people
capacity to meet the business requirements
Work with HR, Operations Manager and Training Manager to ensure recruitment,
on boarding and training of all new and existing team members are pro-actively
done as per brand standards
Monitor progress on shift goals and creates a culture of accountability and
team work
Recognize staff performance and creates a culture of excellence via reward and
recognition during the shift with clearly articulated shift goals
Applies progressive discipline as needed, and in line with company policy and
local regulations
To ensure effective staff development and succession planning for the
restaurant.

Operations Excellence

Know brand standards and “leads by example”
To ensure adherence to opening and closing procedures as per brand/Foodmark
policy and procedure
Ensure staff are trained & certified on –
Food safety as per local regulations
Brand SOP’s as per stations
Fire & Safety as per local requirements

Monitor internal & external audits of the restaurant , communicates the
results with the management team and develop & manage a corrective action plan
to improve results
To ensure efficient stock control management at the restaurant
To ensure repairs and maintenance are taking place
Prepare floor plan for shift at least ‎30 minutes before shift to reflect “aces
in their places” for expected

Volume -Complete all pre-shift checks to ensure restaurant is prepared for
volume of expected sales in all key areas such as: cash/ change, product
availability, equipment, people positioning.

To Ensure cash handling process is followed as per general security policy
To communicate and ensure compliance to the brand operational standards and
operating requirements

Customer

Monitor customer complaints/reviews/feedback and ratings on a daily basis.
Responds to the complaints as per brand/company policy and procedure.
Provide a high level of customer service to members, guests, visitors and
fellow employees
Provide EPIC Hospitality Service for all customers, colleagues and
subordinates

Education: Diploma or Degree in Business, Financial or Hospitality
management

Job Experience: Minimum ‎1-‎2 years as a Restaurant Manager role with a
branded standalone restaurant chain or

‎2-‎3 years of experience as an ARM at a high volume restaurant

Technology: Basic MS office, Excel and PPT

Others:
Passion towards hospitality
Working under pressure
Commercial and business acumen
Highly self-motivated
People & Leadership Skills
Customer Orientation
Coaching skills

Qualifications

.

Primary Location: United Arab Emirates
Job: General Management
Organization: Foodmark UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Mar ‎19, ‎2023, ‎1:33:‎17 PM