Compute Technical Support Engineer - Opportunity for Working Remotely , Cairo

As a Technical Support Engineer you will be providing support to customers,
using VMware products, in isolating, diagnosing, reproducing and fixing
technical issues in a timely manner. To be successful in this role, you must
be a motivated self-starter and self-learner, possess strong customer service
and technical problem-solving skills; and be someone who embraces challenges.
Essential Functions:
* Resolve customer 's issues via the telephone, email or Web-ex session
* Reproducing issues in-house and responding back in a timely manner.
* Regular follow ups with customers with recommendations, updates and action plans.
* Escalate issues in a timely manner according to Standard Operating Procedures.
* Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
* Create new knowledge-base articles to capture new learning's for reuse throughout the organization.
* Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
* Focus on an area of technical specialization and attend technical training,
* Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requirements:
* Fluent written and verbal communication skills in English.
* Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
* Work experience in a Technical domain. Experience in Virtualization & Cloud computing will be preferred.
* Basic understanding of some of the following technologies:
* Networking
* Storage
* Linux
* TCP/IP
* Windows Clustering/DHCP/DNS.
* Windows ‎2003/‎2008
* Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
* Ability to follow standard engineering principles and practices.
* Logical approach to problem solving.
* Multi-platform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage
* Educational Qualification: Bachelor's Degree or equivalent experience. CCNA / VCP / RHCE will be an added advantage.
As a Technical Support Engineer you will be providing support to customers,
using VMware products, in isolating, diagnosing, reproducing and fixing
technical issues in a timely manner. To be successful in this role, you must
be a motivated self-starter and self-learner, possess strong customer service
and technical problem solving skills; and be someone who embraces challenges.
Essential Functions:
* Resolve customer 's issues via the telephone, email or Web-ex session
* Reproducing issues in-house and responding back in a timely manner.
* Regular follow ups with customers with recommendations, updates and action plans.
* Escalate issues in a timely manner according to Standard Operating Procedures.
* Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
* Create new knowledge-base articles to capture new learning's for reuse throughout the organization.
* Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
* Focus on an area of technical specialization and attend technical trainings,
* Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requirements:
* Fluent written and verbal communication skills in English.
* Good interpersonal communication and customer service skills are needed in order

Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: ‎2021-‎09-‎22

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