Job Role / Function
Customer Service
Years of Experience
Unspecified
Career Level
Entry Level
Gender
Unspecified
Expiry date
23 Feb 2023
Job Description
* Answer incoming calls and respond to customer’s emails.
* Management and resolve customer complaints.
* Provide product and service information to customer.
* Assist customers with solutions, counselling, and information about the company’s policy and services.
* Promote the company and services with a positive attitude and knowledge.
* Document all call information according to standard operating procedures.
* Follow up customer calls where necessary.
Job Requirements
* Required languages for Travel Advisor accounts:
* German C1 + English B2.
* Italian C1 + English B2.
* French C1 + English B2.
* Required languages for Retail accounts:
* German B2-C1.
* Italian B2-C1.
* French B2-C1.
* English B2-C1.
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