Details
Required Experience 1 year
Department Customer Operations
Career LevelJunior
Position Location Cairo
Skills
AMADEUS
English
French
Requirements and responsibilities
Do you want to work in an exciting, rewarding, and collaborative environment
where you are appreciated and valued?
Are you passionate about IT, software development, business solutions, BPO,
customer operations, etc.? Are Innovation, Talent, and Excellence part of your
DNA? We are an international IT and Software Services company that
provides exceptional experiences to customers around the world from our five
offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on
our 800+ employees for superior Software Development and BPO/ Customer
Operations services, as well as innovative Business Solutions.
We are growing - and fast. Join us, and let's grow together! Apply now.
Bilingual Travel Advisor
Responsibilities: -
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support
Requirements: -
* Fluent French and English
* 1-2 years at the same position
* Experience in Amadeus is a must
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