Details
Required Experience 1 year
Department Customer Operations
Career LevelJunior
Position Location Cairo
Skills
Communication
customer service
Excellent English
Requirements and responsibilities
Responsibilities: -
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support
Requirements: -
* Fluent French is a must
* 1-2 years at the same position
* Experience in Amadeus is a must
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