About this opportunity!
We are now looking for a Service Delivery Manager who will be responsible for
ensuring the correct and proper delivery of customer support services to our
customers. In this role, you will be responsible for the financial and
commercial performance of delivered customer support services. You will also
ensure that agreed margins are achieved whilst delivering Service Level
Agreement fulfillment and customer happiness. The role also includes leading
the customer network support engineers ' team and working closely with the
competence centers, global support, and product line maintenance teams.
What you will do
* Work closely with and secure customer contract fulfillment
* Collaborate and maintain relationships
* Distribute information to internal partners and call out delivery Issues
* Stay up to date with financial data
* Identify new business opportunities
You will bring
* Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom).
* Minimum 9-14 Years of experience.
* Good to have experience in Service Delivery Management, Inventory Management, Resource and Problem Management.
* Experience in Agile, Waterfall, SLA is required.
* Market insight, Financial analysis skills, Negotiation and argumentation is required
* You possess PROPS-C process and hardware services knowledge
* Change and improvement management skills
* You have strong business understanding and Ericsson business knowledge
* Financial acumen and skills
* You will promote knowledge-sharing and mentoring
* Trade compliance knowledge
* Responsible for delivering results & meeting customer expectations
* You will drive Entrepreneurial & Commercial Thinking
* Leading & Supervising
* Deciding & initiating action
* You are capable of coping with pressures & setbacks
* Promote networking
Additional Requirements:
* Very good leadership and management skills
* Excellent social skills and strong customer orientation
* Self-motivated and teammate.
* Ability to adapt to change
Why join Ericsson?
At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: 711105
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