Indirect Service Delivery Manager

Job Title

Indirect Service Delivery Manager

Job Description

Philips is a global leader in health technology, committed to improving
billions of lives worldwide and striving to make the world healthier and more
sustainable through innovation. Driven by the vision of a better tomorrow.
But it 's not just what we do, it's who we are. We are ‎80,000, wonderfully
unique individuals, with two things in common. An unwavering sense of purpose
and a relentless determination to deliver on our customers' needs. It's what
inspires us to create meaningful solutions - the kind that make a real
difference - when it matters most.
The world and our customers' needs are changing faster than ever before and
while we are proud of what we do already, we know we can do more. That's why
we need you, to help us tackle increasingly complex challenges posed by ever
evolving health and well-being needs.
In this role, you have the opportunity to make life better*
Looking at the challenges the world is facing today Philips ' purpose has
never been more relevant. So whatever your role, if you share our passion for
helping others, you'll be working towards creating a better and fairer future
for all.
You are responsible for
Drive capabilities with indirect channel in Africa to deliver better customer
experience by design
Define, implement, and train Partners and/or Market on Service delivery
processes and tools
Monitor and improve process performance with focus on regulatory and end
customer satisfaction
Participate to the selection, onboarding and evaluation of Service Partners,
create action plan to develop their capabilities
Be the voice of Partner with Philips stakeholders, act as SME on projects
related to the indirect business & service
Support the commercial & marketing teams for the creation of business plan
with Partners. Enable commercial success with strong Service delivery
performance
You are a part of
An organization with an incredible diversity of nationalities, skills,
backgrounds, functions and challenges. At Philips we have opportunities for
graduates as well as experienced professionals in everything from applied
research to marketing and sales in over ‎100 countries. We 're a fascinating
company to be part of, with a strong emphasis on cultural awareness, mutual
understanding and out-of-the-box thinking.
To succeed in this role, you 'll need a customer-first attitude and the
following
*
BSc/MSc with > ‎5 years of experience in services and solutions domain
* Experience in driving customer satisfaction within healthcare industry +‎5 years
* Experience in managing biomedical department, or any relevant hospital experience
* Proven track record in change management
* Experience in Operations Management
* Fluent in English and Arabic, verbal and written
In return, we offer you*

A path towards your most rewarding career. Succeeding in this role in a
complex environment will open many doors for your long-term career, in other
areas in Philips or otherwise. We also believe that we are at our best as a
company when you are at yours as a person. Thus, we offer competitive health
benefits, a flexible work schedule and access to local well-being focused
activities. Furthermore, Philips University is available to all employees for
learning and development opportunities
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to
deliver great outcomes for our people and our customers. We are embracing an
approach wherein we spend more time together than apart - which for full-time
employees translates to an average of at least ‎3 days working from the office
and up to ‎2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and
home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in ‎3 ways:
We believe in the importance of impactful collaboration: There's a certain
energy when everyone 's in the same room that can heighten idea generation and
creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary
according to task and team schedules. Flexibility isn 't office or online, it
means choosing the space that works best for you, your teams and our customers
on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed
to support our well-being, offer career advancement opportunities, and enable
us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It 's a calling to create a healthier
society through meaningful work, focused on innovative, customer-first health
technology solutions. Help us improve the health and well-being of billions of
people, every year. Ultimately creating a career that no one could have
planned for. Even you.