Fleet Control Associate

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Responsibilities

General

* Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and
continuous improvement
* Ensure a consistent and high level of customer service and operational excellence that
will ensure all monitored events are resolved efficiently and in full
compliance with
relevant legal, company and process requirements

Technical

* Manage escalation and take ownership for ultimate violation resolution
* Ensure continuous and timely monitoring of driver monitoring equipment platform
* Communicate with fleet drivers, monitor their safety behavior and compliance to
standards
* Escalate any safety violation according to the escalation matrix (‎4 levels) and act as per
it 's classification and level
* Use current monitoring and reporting systems to live and proactive monitor drivers'
behaviours
* Monitor the driving systems operation and escalate any operational issues
* Record all driver violations and call to action performed as part of the service level
agreement
* Monitor fleet hot line complaint system and validate reported complaint


Qualifications
* ‎0-‎1 year of experience in a call center or shared services environment
* Basic computer knowledge with the ability to learn and work on different systems
and apps.
* Flexible to work on shift basis and on rotational weekends.
* English Fluency
* Multi-tasking skills and ability to manage time effectively
* Reporting and analytics basics are required
* Commitment and compliance to high safety standards

ملخص الوظيفة

  • المُعلن : PepsiCo
  • تاريخ الإعلان : 19/12/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

القاهرة
26/05/2022

**Auto req ID:** 277369BR ## **Job Description** **General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored …

القاهرة
25/05/2022

**Auto req ID:** 277375BR ## **Job Description** **General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored …

القاهرة
18/08/2022

**Auto req ID:** 285430BR ** General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved eff…

القاهرة
04/09/2022

**Auto req ID:** 287192BR ** General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved eff…

القاهرة
29/04/2022

We are a fast growing business made up of telecom experts, industry professionals, technical specialists and entrepreneurs, based in Egypt. Our team comes from different backgrounds and with a broad range of skills taken from years of experience in the Telecommunications industry and others. The co…

القاهرة
26/05/2022

* Schedule, route, maintain, and track transport vehicles. * Capacity planning for daily plan and peaks. * Lead & engage in process improvement. * Develop a strategy for decreasing vehicle cost, and create the most efficient routes * Create loading plan on daily basis and ensure proper comm…

القاهرة
14/06/2023

# **Job Description Summary** The Fleet Coordinator will work as part of a new exciting and dynamic global team focused on Fleet Operations and Sourcing, working for one of the regional fleet managers. This exciting role will support stakeholders and will ensure efficient day to day management of…

مصر
23/06/2022

**Auto req ID:** 280168BR ## **Job Description** * prepare the insurance documentation to be sent to insurance team. * Prepare and send the invoices for the centralized customers to prepare the claims. * Participate in fiscal count task force (Monthly, quarterly, etc. …). * Obtain the cre…

مصر
30/06/2022

**Auto req ID:** 280880BR ## **Job Description** * prepare the insurance documentation to be sent to insurance team. * Prepare and send the invoices for the centralized customers to prepare the claims. * Participate in fiscal count task force (Monthly, quarterly, etc. …). * Obtain the cre…

مصر
29/06/2022

**Auto req ID:** 280880BR * prepare the insurance documentation to be sent to insurance team. * Prepare and send the invoices for the centralized customers to prepare the claims. * Participate in fiscal count task force (Monthly, quarterly, etc. …). * Obtain the credit guarantee for the …

Language: English